Buying Symprove

Do you ship overseas?

We can ship almost anywhere overseas. We will pass on the cost of air shipping to the customer and cannot guarantee the speed of delivery due to different practices at customs in various countries. Also, please be aware that you may have to pay import duty/tax when it arrives in the country. The bacteria will be fine to travel this distance, we frequently ship Symprove overseas and our product has a three to four month shelf-life.

European Community (EC)

We apply a flat shipping cost of £40. For example, the cost to ship the 12-week programme, including the free four bottles and shipping is £198.00. Or, the cost to ship four bottles including shipping is £119.00.

Please note that this could take approximately three working days for delivery. For orders larger than 12-weeks, we will obtain a tailored quote for you.

Rest of World/Outside EC & EAA (VAT exempt)

The cost to ship the 12-week programme, including the free four bottles and shipping is £231.67.

The cost to ship four bottles including shipping is £125.83.

For orders larger than 12-weeks, we will obtain a tailored quote for you.

Alternatively, you are welcome to arrange your own courier and we will prepare your Symprove order for shipment to collect from our offices.

If you would like to order please email support@symprove.com with your full name, delivery address, contact telephone number, the order quantity and flavour. We will reply confirming the full cost including any free bottles and shipping. For payment we can send a PayPal invoice, or you may call us with your credit card details.

Please note international orders cannot be placed online at this time.

How do I claim my last four-week pack (course offer)?

If you commit to taking Symprove for 12 weeks, then Symprove will commit to supporting you through the journey to help balance your gut microbiome. If you purchase eight weeks, we will give you the last four weeks at no extra cost. In order to claim this offer, follow these steps:

If purchased directly from Symprove:

If you purchased a 12-week programme online, your free pack will be automatically added to your order to complete your 12 weeks and you do not need to contact us separately to claim it.

Otherwise, please call us for your free four-week pack on 01252 413600 or email us at support@symprove.com.

If purchased from a participating retailer:-

•Complete your details in the leaflet provided in your four-pack of Symprove.

•Send this, along with your proof of purchase (legible receipt) from the retailer from where you purchased the first two four-week packs, into Symprove either by email to support@symprove.com or post to the following address, Symprove Ltd., The Sands Business Centre, Sands Road, The Sands, Farnham, Surrey GU10 1PX. Please note that you need to claim your third four-week pack within 12 weeks of your original purchase.

Once your details have been verified, Symprove will send you the third four-week pack at no extra cost. We aim to do this within three working days of receiving your proof of purchase.

 

How is Symprove delivered?

We offer free next working day delivery by courier on all four-pack purchases if you order by 4pm. Delivery days are Monday to Friday. You will receive tracking details from the courier together with a 1 hour time slot, on the day of delivery by email or text. The courier offers you full control of the parcel, including the ability to deliver to an alternative address, or requesting the parcel be left safely on your property.

Is Symprove available in different flavours?

Symprove is available in 2 flavours

Original 

The original flavour has a malty, grain-like taste, sharper and earthier than the mango and passion fruit with acidic tones.

Mango and Passion Fruit

The Mango and Passion Fruit flavour has fruity sweetness and is a less complex flavour. There’s a slight underlying tartness.

 

Is Symprove available on prescription?

As a uniquely effective food supplement rather than a medicine, although we bring benefit to our customers, we are not yet available on prescription.

Returns

If you’re entirely unhappy with Symprove, and you purchased directly from Symprove Ltd., we offer a money-back guarantee on your purchase of the first four-week pack (maximum of four bottles). However, we’d be grateful if you can tell us why so we can learn.

What does Symprove taste like?

Symprove is available in 2 flavours

Original

The original Flavour has a malty, grain-like taste, sharper and earthier than the mango. With acidic tones.

Mango and Passionfruit

The mango and passionfruit has a fruity sweetness and is a less complex flavour.  There’s a slight underlying tartness.

What quality controls do you have in place?

At Symprove we pride ourselves on offering a high-quality product. The production process is run to controlled food production standards and each batch of Symprove is independently tested by a certified external laboratory to verify that it reaches the stated quality and purity. Symprove is also an ISO9001:2015 certified company. On top of this, our products are constantly under scrutiny within our Research & Development Programme.

Where can I buy Symprove?

Symprove is available direct from the company website (www.symprove.com) or by phone on 01252 413600. Symprove is also stocked at selected pharmacies and health stores around the UK and Republic of Ireland. Stockist and website links can be found at the bottom of the website.