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Shipping & Returns

Shipping

Symprove offers free next working day delivery on all UK Mainland orders. Orders received Monday to Friday by 4pm are dispatched the same day. Northern Ireland orders take a minimum of 2 workings days if you order by 4pm. For orders received on Friday after 4pm, Bank Holidays and over the weekend, are processed on Monday for delivery on Tuesday. If your order has not arrived or if you have queries about your order, please contact our customer care team on 01252 413600 or support@symprove.com

International pricing is based on item count/size/weight, destination, courier fees and applicable taxes.  Some international orders may be subject to additional charges such as import duty.  Customers will be required to settle these fees.  To place an international order, please contact our customer care team on 01252 413600 or support@symprove.com

Please read our Terms & Conditions for full delivery details.

 

Returns

Symprove has been carefully formulated to deliver good bacteria to your gut microbiome. We are very confident in our product and if you’re not happy, then neither are we.

If you are not satisfied with your first 12 week discovery pack, you are entitled to claim a 100% refund (up to £149.99) for up to 14 days after completing the 12 week supply.

It is assumed the 12 week pack will be started immediately and the product will be taken at the recommended daily dose of 70ml. Therefore, the 14 day period in which a refund can be claimed will commence 12 weeks after the delivery date. DPD records will be used to ascertain when this date occurred and the customer experience team will have full discretion on determining the validity of any potential claims.

The money-back guarantee is valid for new customers purchasing a 12 week discovery pack and is applicable to UK orders only. The guarantee is only applicable for purchases directly from Symprove and does not cover 4 week packs or subscription products.

To obtain your refund you will need to contact our customer experience team on 01252 413600 or by emailing support@symprove.com.

To see the full terms and conditions please click here