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Shipping & Returns


Symprove offers free next working day delivery on all UK orders. Orders received Monday to Friday by 4pm are despatched the same day.  For orders received on Friday after 4pm, Bank Holidays and over the weekend, are processed on Monday for delivery on Tuesday. If your order has not arrived or if you have queries about your order, please contact our customer care team on 01252 413600 or

International pricing is based on item count/size/weight, destination, courier fees and applicable taxes.  Some international orders may be subject to additional charges such as import duty.  Customers will be required to settle these fees.  To place an international order, please contact our customer care team on 01252 413600 or

Please read our Terms & Conditions for full delivery details.



Due to the nature of our products, we cannot offer returns to opened packages.  Your product(s) must be unused and in the same condition that you received it.  It must also be in the original packaging.  If you received your product(s) and no longer want them, we can offer a full refund if returned within 14 days of receiving your order.  We do not offer free returns.  Once your product(s) have been received and inspected we’ll notify you via email if your return has been approved or rejected.  If approved, your refund will be processed automatically via your original method of payment.

If for any reason we deliver a service or product that has not met your expectations, please contact us. We will be happy to investigate the situation further and resolve any issues you may have.  Please contact our customer care team on 01252 413600 or