Got a question? We've got answers
Call 01252 413600 or email support@symprove.com. Why not try our live chat? Answers to our frequently asked questions can be found below.
Most asked
Symprove is made using a patented 21-hour fermentation process which means the friendly bacteria in our unique water-based solution are proven to reach your gut alive and active within 10 minutes when taken in a fasted state.
What does Symprove taste like?Β
Symprove comes in three flavours. The Original (where it all started from) is slightly sour while the others are a little sweeter.Β
Original
Donβt have a sweet tooth? This oneβs for you. Itβs a little tart with a tangy kick.
Mango and Passion Fruit
A refreshing tropical fruit flavour with a slightly tangy kick.Β
Strawberry and Raspberry
The sweetest of the bunch. A light berry flavour β also with a tangy kick.
We recommend including Symprove in your daily routine. Itβs all about being consistent and taking it in the same way every day.
We know that 94% of our customers feel a difference within 12 weeks or less. What difference exactly and how long it takes depends on your gut microbiome. We are all unique!
We also know Symprove works best when complementing a healthy lifestyle. So, when you start Symprove itβs a good time to think about what you eat, your sleep pattern, how much you move, time spent outside, and how you manage stress. These are all linked to gut health too!Β
Sometimes people find it frustrating that we wonβt make promises.Β We know how you feel is unique to you and your microbiome - just like your fingerprints, no two guts are the same.Β You can read how others find Symprove on our Trustpilot page.
Good to knowΒ
- 94% of our customers feel a difference within 12 weeks or lessΒ
Β Join our Symprove Supporters Facebook Community and ask others about their experience.
Your body is totally unique, so your experience of Symprove will be too! What our research shows us for sure is that there are some key stages people go through:
In the first few weeks some people notice a big difference, while notice some changes in their bowel habits β this is perfectly normal.
In the weeks that follow the gut balance usually improves, so fewer people report niggles β and more tell us that they feel the difference.
The exciting news is that 94% of people feel aΒ difference within 12 weeks or less.
So all you have to do is take it the same way each day β and let our powerful water-based solution get to work!Β
Symprove is officially classed a food supplement (not a medicine). So we canβt legally make specific health claims ourselves.Β
This means that the best way to learn about how Symprove has helped people is to head to our Trustpilot page. Youβll hear firsthand from thousands who tell us Symprove has made them feel better β and in many cases changed their lives!Β
Symprove delivers live bacteria to your gut where it thrives and helps stimulate the good bacteria you already have. Research proves that a healthy, balanced gut can help with all sorts of things β from your digestion to your immune system. Even your sleep quality and mental health.
Symprove works best if you are consistent and take it every day but missing a single dose wonβt make too much of a difference. You can take it later (just wait two hours after food and drink) or get back to your routine again the next day.
The production process for Symprove is incredible and complex. In short:Β Β
- It is made in a controlled environmentΒ
- It has a gluten free barley-based wort concentrateΒ
- We purify it and keep it at a consistent temperature in sterilised vatsΒ
- Then we carefully add four our species of bacteriaΒ
Once we have the right number of bacteria, we send it off for independent testing, and then it is ready to be bottled and sent to you.β―
Symprove is a food supplement that adds billions of friendly bacteria to your diet when taken every day. The term "probioticβ is considered an unauthorized health claim under UK and EU regulations and therefore prohibited for use. We instead use the term βlive and active bacteria supplementβ which is acceptable in UK and EU law.
Yes, lots! Symprove is backed by over 20 years of research. During this time weβve collaborated with some of the UKβs top scientists β and weβve taken part in lots of large independent studies.Β
Weβve also seen some amazing breakthroughs. One study by University College London saw Symprove outperform seven other leading products in its ability to arrive alive, survive and colonise the gut. In fact, it was the only product that passed all three tests!Β
Original flavour:
Ingredients: Water, extract of germinated barley, live activated cultures of: L. rhamnosus NCIMB 30174, E. faecium NCIMB 30176, L. plantarum NCIMB 30173, L. acidophilus NCIMB 30175; acidity regulators: ascorbic acid, trisodium citrate; preservative: potassium sorbate.
Mango and Passion Fruit flavour:
Ingredients: Water, extract of germinated barley, live activated cultures of: L. rhamnosus NCIMB 30174, E. faecium NCIMB 30176, L. plantarum NCIMB 30173, L. acidophilus NCIMB 30175; acidity regulators: ascorbic acid, trisodium citrate; preservative: potassium sorbate; natural flavourings.
Strawberry and Raspberry flavour:
Ingredients: Water, extract of germinated barley, live activated cultures of: L. rhamnosus NCIMB 30174, E. faecium NCIMB 30176, L. plantarum NCIMB 30173, L. acidophilus NCIMB 30175; acidity regulators: ascorbic acid, trisodium citrate; preservative: potassium sorbate; natural flavourings; colour: black carrot juice.
See more information here.
We always look for the best quality ingredients for use in Symprove and source these from reputable suppliers. Our bacteria are all produced in the UK.
Our active ingredients β are types of live and βactivatedβ lactic acid bacteria. These are:Β
- Lacticaseibacillus rhamnosusΒ
- Enterococcus faecium
- Lactobacillus acidophilusΒ
- Lactiplantibacillus plantarum
All four are safely used in food.Β
If you end up with too many bottles, itβs a good idea to delay your next pack.
To do this, head to your online account logging into your online accountΒ
Β Each pack has a shelf-life of up to 12 months. So always check the pack for the expiry date.Β
We make Symprove in a controlled environment. This means weβre careful about hygiene, temperature controls and how we handle our live bacteria.β―Our production process is patented, and we take quality control seriously, making sure our quality and purity is spot on.β―
While the flavour is all new, everything you love about our powerful liquid solution is the same.
It follows exactly the same nutritional profile as our other flavours. As with all of our flavours it is gluten free, vegan and free from any artificial colours or flavourings. If you would like to switch your subscription flavour over to Pineapple, you can do that quickly and easily in your account preferences. While Pineapple isn't available as a sample, our 7x70ml packs of Symprove On The Go are the perfect way to try our new flavour without committing to a full four-week supply.
Tip #1
Take 10 mins out!
Always take your morning shot of Symprove on an empty stomach β then leave 10 minutes before you eat and drink. Time for a spot of yoga or meditation?
Tip #2
Give it 12 weeks
Caring for your gut is a lifelong act of self-care. We recommend trying Symprove for a minimum of 12 weeks and after that, who knows? You might be one of the many people who go on to take it for life.
Who Can Use Symprove?
If you want to support your gut microbiome, Symprove is made for you!
Lots of people onΒ TrustpilotΒ say they take Symprove for gut conditions. Others take it because they know how important their gut microbiome is.Β
As with all supplements, Symprove works best with a good balanced diet. For more about looking after your gut through diet, exercise, sleep, and nature connection, head to ourΒ blog.
If you are pregnant, immunocompromised or wish to give Symprove to a child, please consult your Health Care Professional first. Β
We can confirm that Symprove is dairy free, vegan and gluten free. And although it contains barley extract, we remove gluten during the production process.
If you live with allergies, itβs a good idea to double check the ingredients on the label. Just to be on the safe side.β―Find our labels on the 'About flavours' section of ourβ―Shop nowβ―page.Β
Yes, and completely suitable for vegans!
Yes, we remove gluten from the barley extract in our production process.
Yes, absolutely.
The gut often needs a bit of time to adapt to any dietary or lifestyle intervention and we canβt tell you exactly how youβll respond to Symprove. The gut microbiome is unique to each individualand responses will vary from person to person. A small proportion of people report mild and transient changes in gut symptoms (e.g. bowel habit, bloating) during the first couple of weeks which then subsides. If you have a sensitive gut, you may wish to start on a lower dose (e.g. half dose) for the first week or so.
Symprove is made with natural ingredients β and doesnβt contain anything that the NHS says you should avoid while pregnant or breastfeeding.Β
That said, starting a new food supplement at a sensitive time can still be a big change. So check in with your healthcare professional first. And if youβre on any medication, itβs worth checking the label to see if there are any specific foods you should avoid.
Symprove is a water-based supplement that delivers live bacteria to the gut. Symprove is safe and can be beneficial for many people. If you're immunocompromised, itβs crucial to exercise caution when introducing live bacteria into your system. So before starting any probiotic, including Symprove, you should consult with your healthcare provider. They can assess your individual risk based on your specific immune status, health condition, and any medications you're taking.β―
Parental choice applies. Whilst live and active bacteria supplements have a history of safe use with young children we recommend consulting with a Health Care Professional first.
Yes, absolutely. Antibiotics are brilliant at beating illness but the downside is that they can destroy good gut bacteria. Weβd recommend spacing out the times you take Symprove and your antibiotics β so theyβre as far apart as possible.Β
And donβt forget to leave 10 minutes before you eat or drink anything (except water) after taking Symprove. Just to help our bacteria arrive alive in your gut.
Yes, lots of people have used Symprove alongside the FODMAP diet. But weβd always recommend talking to your doctor or dietitian about the two of them working together.
94% of people say they feel the difference within 12 weeks or less.Β Lots go on to take it for life. If you want to get a better idea of how people have found Symprove, check out our Trustpilot page.
Tip #1
Tip #1: Take 10 mins out!
Always take your morning shot of Symprove on an empty stomach β then leave 10 minutes before you eat and drink. Time for a spot of yoga or meditation?
Tip #2
Tip #2: Give it 3 months
Caring for your gut is a lifelong act of self-care. We recommend trying Symprove for a minimum of 3 months and after that, who knows? You might be one of the many people who go on to take it for life.
Instructions And Storage
While the science is complex, taking Symprove couldnβt be simpler. Just one 70ml shot every morning will add billions of friendly bacteria to your diet when you take it long term.
Keep your bottles in a cool, dry place until theyβre opened. After that, store them in the fridge and consume within 14 days. This might sound obvious but please donβt heat or freeze it as youβll kill our amazing bacteria.β―
Symprove is fermented in small batches in a natural barley extract.Β As a result, each batch varies in colour, aroma and taste. We have an Expert Taste Panel who make sure we only release product which meets Symprove Quality Standards.
Symprove is a safe food supplement made from natural ingredients.Β
This means youβre absolutely fine to take it with other supplements. Many people take it alongside medications too. But if youβre being prescribed medication, weβd always recommend taking a copy of the label to your doctor. Just to check with them before you start taking it.
We recommend storing your packs in a cool, dry place. Once each bottle is open, pop it in the fridge and consume within 14 days.β―
Symprove is classed as a food supplement not a medication. This means you couldnβt technically overdose on it. Itβs also made from naturally derived ingredients and free of any chemicals or nasties.Β
All our clinical trials have been based around the effects of a daily 70ml shot a day on your microbiome. This means we donβt have any reason to suggest you should take more than that.Β
We recommend a 70ml shot each day for adults. For children we suggest 1ml per 1kg of their body weight (so 20kg = 20ml). This is because their microbiomes are still developing.Β
Itβs best to avoid alcohol for a few hours after taking Symprove as it can have a really negative effect on gut bacteria. And, on the whole, alcohol isn't good for your gut. You can read more about what to eat and drink for your microbiome on our blog.
Absolutely! Many of our customers take Symprove with them when travelling.
Weβve made it easier than ever with our travel-sized On The Go bottles. Perfect for travelling worry free theyβre compact enough to fit in your bag or hand luggage with ease. Existing customer can purchase these convenient single shot bottles within their account. Please note that a delivery charge will apply and will be automatically added to your order. If you already have a subscription with us, you can enjoy free delivery of your On-The-Go packs with your next processed order.Β
Balancing your microbiome takes time β itβs a marathon not a sprint. Thatβs why dietitians say you should give your body 12 weeks to get used to any new bacterial product.
Most people feel the difference within 12 weeks or less. Many see results sooner and lots of people choose to stay on Symprove for life.Β Β
No, ideally you should always take Symprove on an empty stomach before breakfast. Then leave 10 minutes before eating or drinking (unless you need water, which is fine!).Β
Don't worry though, itβs not the end of the world if you eat shortly after taking Symprove. Forgotten to take Symprove and eaten breakfast already? Donβt worry, ideally just leave two hours then take it.
Missing a single dose is unlikely to make much of a difference.β―Weβve tested the effects of a daily 70ml dose in clinical trials and learned that itβs the optimal amount -if you miss a dose, just start taking it again the following day.β―
Each pack has a maximum shelf-life of up to 12 months. Please check the date on your pack.Β
Just donβt heat or freeze it or youβll kill those precious bugs.
Tip #1
Tip #1: Take 10 mins out!
Always take your morning shot of Symprove on an empty stomach β then leave 10 minutes before you eat and drink. Time for a spot of yoga or meditation?
Tip #2
Tip #2: Give it 3 months
Caring for your gut is a lifelong act of self-care. We recommend trying Symprove for a minimum of 3 months and after that, who knows? You might be one of the many people who go on to take it for life.
Buying And Delivery
To keep things as simple as possible β we offer a choice of two subscriptions. With both our subscriptions youβll be sent your Symprove every 4 weeks. β―Β
Our Rolling Subscription:β―This is a great way to try Symprove. You can control your delivery dates, skip a delivery, change flavours, and cancel anytime.Β
Our Loyalty Subscription:β―This is the cheapest way to take Symprove (saving you Β£130 a year vs the rolling subscription) and perfect for those who want to commit to their gut health long term. In your online account you can manage delivery dates and change flavour but not cancel during the fixed term.Β
One-off packs:β―We also sell individual 4-week packs and 12-week packs. These non-subscription packs are more expensive, but useful for those who want to try Symprove without subscribing.β―Β
We recommend trying Symprove for at least 12 weeks - 94% feel the difference after this time.Β
Yes, no problem. Our 12 week pack
is a good way to get started, and you can buy one-off 4 week packs too. But lots of people find our flexible subscription cheaper and more convenient. You can stay on it if Symprove works for you or amend or cancel anytime.
When you start a subscription, your first payment will be taken straight away. After that, any subscription payments will be taken from your card every 4 weeks.β―
For the UK mainland, we deliver within 48 hours (if you order by 4pm, if not we'll deliver a day later), 7 days a week.Β
We also deliver on bank holiday excluding Christmas and Easter. For the Channel Islands, we deliver within 48 hours and for Northern Ireland it's within 2-5 working days (excluding bank holidays).Β
Yes, our boxes are fully recyclable β and weβve recently upgraded our bottles to PET plastic. The worldβs most recycled plastic.
We donβt have overseas stockists at the moment so do not offer subscriptions outside of the UK.
We do, however, ship one-off packs of Symprove to most countries.Β
It's easy to make changes to your subscription byβ―logging into your online accountβ―online.
Just remember you can make changes up to 48 hours before your delivery is due. After that, itβs too late to alter an order. β―
Yes, youβre welcome to switch flavours. You can do this in your online account, by calling us on 01252 4135600 or emailingβ―support@symprove.com
A Rolling Subscription can be cancelled anytime.
A Loyalty Subscription cannot be cancelled within the fixed term.
All our subscriptions give you the flexibility to delay, skip or change flavours.Β Β
We accept all major credit and debit cards, excluding AMEX. Payments will show on your bank statement as being made to Symprove Ltd. And theyβll be taken before your pack is sent to you.Β
As soon as your payment has gone out, youβll receive an email letting you know that your order is ready to be sent. Then another email will be sent once itβs on its way.Β
At the moment you canβt make recurring payments by ApplePay or GooglePay.Β
Simply log in to your online account and go to manage my subscriptions. There, you can add or change the payment method. You can also contact us on 01252 413600 or by email at support@symprove.com and weβll do it for you.
Our full terms and conditions can be found right here.
Want to share the good gut feeling? You can refer as many friends to Symprove as you like. Theyβll get 50% off their first 3 months with us and youβll get Β£20 off for every successful referral. Win win! For more details, head here.
You can order it right here on this website or by phone on 01252 413600. Symprove is also stocked at selected pharmacies and health stores around the UK and Republic of Ireland.
We donβt have overseas stockists at the moment, but we do still ship Symprove to most countries. Please see full information below:Β
CostsΒ
A 4 week pack isβ―Β£66.66β―(excluding shipping costs)Β
A 12 week pack isβ―Β£124.99β―(excluding shipping costs)Β
Your pack/packs will be dispatched from the UK, so you may need to pay import duties or taxes.Β
Next steps
Email us atβ―support@symprove.comβ―with:Β
- Your full address for a shipping quoteΒ
- A contact phone numberΒ
- The number of 4-week packs youβd like to order and your preferred flavourΒ
- Where you heard about Symprove (this is just for our reference!)Β
We will then come back to you with a full quote and a payment link.Β
Things to knowΒ
If you pay by bank transfer any charges incurred are your responsibility.Β
- Deliveries usually take 2-3 working days (but can take up to 7) Via DHL couriers.Β
- Once the parcel has been sent, youβll be emailed tracking details by the courier.Β
- Our bacteria is fine to travel β we frequently ship Symprove around the world. It has up to a 12-month shelf life and doesnβt need special packaging or cooling for shipping.Β
Tip #1
Tip #1: Take 10 mins out!
Always take your morning shot of Symprove on an empty stomach β then leave 10 minutes before you eat and drink. Time for a spot of yoga or meditation?
Tip #2
Tip #2: Give it 3 months
Caring for your gut is a lifelong act of self-care. We recommend trying Symprove for a minimum of 3 months and after that, who knows? You might be one of the many people who go on to take it for life.
Can't find what you're looking for?
Can't find what you're looking for?
Our friendly and knowledgeable customer experience team is here to help! Whether you need support, a listening ear, or want to order more Symprove, weβre available MondayβFriday, 8:30 amβ5:30 pm.
Quick answers at your fingertips
Have a question? Try our online chat function! It has answers to commonly asked questions, so you might find the information you need right away without waiting.
Many changes can also be made to your subscription through your online customer account, it's quick and easy! Donβt hesitate to reach out if you need further assistance.
We are open: Monday - Friday, 8:30am - 5:30pm
Call us: 01252 413600
Email us: support@symprove.com (or press@symprove.com for press enquiries)