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Buying and delivery

If you’re new to us or prefer something flexible (which you can cancel anytime) our flexible subscription might be your best bet.

Equally, you might want to start with a one-off 3-month pack and decide what to do after that. 

If you love Symprove and are happy to commit to save money our 6-month or 12-month subscriptions are ideal. Your packs will be sent and payments taken on set dates each month. And you can cancel anytime within your first 14 days.

When your subscription ends, we’ll email you to check you’re happy to renew. We’ll also give you the option to cancel or switch subscriptions too. 

With any subscription you have the option to pause it or simply delay your monthly orders. This is handy if you’re heading to hospital for an op or going away, for example. 

Yes, absolutely. If you have a bank account to pay for Symprove then you can take out a subscription with us. If you're completely new to us, we suggest you start with our flexible monthly subscription. This gives you a chance to try Symprove for 3 months and because you can cancel anytime there are no ties. 

Equally, you might prefer to buy a 12-week pack as a one-off purchase – just to get you started. 

If Symprove works for you, you might want to swap to a cheaper, longer-term subscription.

Yes, you can. You can buy a 12-week pack as a one-off purchase. Just to get you started. 

Our flexible monthly subscription is also a good option for newcomers. It gives you the freedom to try Symprove and then decide what happens next. You can stay on it if it works for you or cancel anytime because there are absolutely no ties! 

To see all the ways you can buy Symprove, head to our subscriptions page.

Your first payment will be taken straight away – whether you’re buying a one-off pack, a flexible subscription or a longer-term subscription. 

If you’ve signed up to a subscription your payments after that will be taken from your card on the same date each month. We’ll send you a heads up by email 7 days before each of these payments are processed. Just to remind you it’s happening and help you with budgeting.

We deliver between Monday to Friday – and offer free next working day delivery on all UK mainland orders if you order by 4pm. 

Northern Ireland orders are delivered within 2-5 working days. 

On the day of your delivery you’ll receive an email or text from the courier. This will give you a 1-hour time slot and the option to manage your delivery for convenience.

Yes, our boxes are fully recyclable – and we’ve recently upgraded our bottles to PET plastic. The world’s most recycled plastic.

We only deliver the Symprove 12-week pack abroad at the moment, not our subscriptions. But this might change in future, so email us if you’re interested. And we’ll be in touch if things change! You can see our delivery policy for more information.

It’s really easy to make changes to your subscription through your online account. You can also call us on 01252 413600 or email and we can sort it for you. 

Just remember you can make changes up to 48 hours before your delivery is due. After that, it’s too late to alter an order. 

Good to know: all our subscriptions give you the flexibility to pause your subscription. Or simply delay your monthly orders. This is handy if you’re going on holiday or heading to hospital for an op, for example. 

Yes, you’re welcome to switch flavours. You can do this in your online account, by calling us on 01252 4135600 or emailing

A flexible subscription can be cancelled anytime. While a 6-month or 12-month subscription can be cancelled within 14 days of you receiving your first pack. 

All our subscriptions give you the flexibility to pause your subscription completely. Or simply delay your monthly orders. This really helps if you’re going on holiday or heading to hospital for an op, for example.  

Good to know: we can offer lower prices on longer-term subscriptions because they allow us to manage our budgets better.

We accept all major credit and debit cards, excluding AMEX. Payments will show on your bank statement as being made to Symprove Ltd. And they’ll be taken before your pack is sent to you. 

As soon as your payment has gone out, you’ll receive an email letting you know that your order is ready to be sent. Then another email will be sent once it’s on its way. 

At the moment you can’t make recurring payments by ApplePay or GooglePay. 

Simply log in to your online account and go to manage my subscriptions. There, you can add or change the payment method. You can also contact us on 01252 413600 or by email at and we’ll do it for you.

Our full terms and conditions can be found right here.

Want to share the good gut feeling? You can refer as many friends to Symprove as you like. They’ll get 50% off their first 3 months with us and you’ll get £20 off for every successful referral. Win win! For more details, head here.

If you’ve bought Symprove from a retailer offering a 3 for 2 promotion, just email the following to and your pack will be sent to you within 3 working days:

  • A photo of your receipt 
  • Your address for the delivery
  • The flavour you’d like 

This special offer is only available via select retailers. We don’t offer it on subscription plans or any online purchases made with us directly.

94% of customers say they feel a positive benefit after 3 months of taking Symprove – so we’d recommend giving yourself this time to decide if it’s right for you. 

That said, if you’re really unhappy with Symprove, we offer a money-back guarantee on your first purchase (up to the value of four bottles).

You can order it right here on this website (hello!) or by phone on 01252 413600. Symprove is also stocked at selected pharmacies and health stores around the UK and Republic of Ireland.

Luckily, our good bugs can travel. This means we ship to almost anywhere overseas. If you’d like to place an order for delivery overseas, just email us at with your:

  • Full name
  • Delivery address 
  • Contact phone number (for the courier)
  • Order details and flavour

We’ll reply to confirm the costs and give you two payment options. You can either call to give us your credit card details or we’ll send you an invoice to pay via Paypal or bank transfer. (But if you pay by bank transfer you’ll need to cover any costs incurred.)

The costs listed below are for 1-month and 3-month packs. If you want to order more than 12 weeks of Symprove, we can give you a tailored quote. 

Please note that we don’t deliver subscriptions overseas yet, only one-off purchases. 

Things to know before you order 

Delivering to the EU:

A 1-month pack costs £115 (£65 for the pack + a flat rate shipping fee of £50) 

A 3-month pack costs £245 (3 x £65 + £50 shipping)

  • Deliveries usually take 2-3 working days (but can take up to 7).
  • Once the parcel has been sent you’ll be emailed tracking details by the courier. 

Delivering to the rest of the world (outside the EC and EAA – VAT exempt):

A 1-month pack costs £135.83

A 3-month pack (including the 4 free bottles) costs £234.99

  • Depending on your country, you might have to pay import duty/tax – so it’s a good idea to check this before you order.
  • Deliveries usually take around 5 working days
  • Once the parcel has been sent you’ll be emailed tracking details by the courier. 

Delivering to the Channel Islands:

When you contact us to place an order just let us know that you want delivery to the Channel Islands and we can remove the tax for you. Just be aware that if you order online we can’t deduct the tax for you or offer a refund. 

Tip #1: Take 10 mins out!

Always take your morning shot of Symprove on an empty stomach – then leave 10 minutes before you eat and drink. So you don’t trigger digestion and kill those awesome bugs.

Tip #2: Give it 3 months

Loving your gut is a lifelong act of self-care. We recommend trying Symprove for a minimum of 3 months and after that, who knows? You might be one of the many people who go on to take it for life.

We’re here to help