Terms and conditions
Online Terms and Conditions of Sale and Subscription
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.
About us
We are Symprove Ltd, a limited company incorporated in England with registered number 05395143, and our registered company address is Sandy Farm, The Sands, Farnham, Surrey GU10 1PX. Our VAT number is: 405677585. You can find everything you need to know about us and our products on our website before you order.
In these terms:
- ‘we’, ‘us’ or ‘our’ means Symprove Ltd; and
- ‘you’ or ‘your’ means the person using our site to buy products from us. You must be 18 years or older to use this site and order products from us.
How to contact us?
If you have any questions about our products or your order, please get in touch by:
- sending an email to support@symprove.com;
- through our chat channel available through our website (available Monday to Friday, 8:30 to 5:30pm); or
- calling us on 01252 413600 (our telephone lines are open Monday to Friday, 8:30am to 5:30pm).
We are a small team but we will aim to get back to you within 2 working days.
How can you order products from us?
You can order products through our website or by telephone (for one-off orders only) by calling the number shown on our website. We supply products in two ways:
- As a one-time delivery.
- As a subscription as described further on our website.
When will you acknowledge my order?
After you have placed your order, we will contact you by email to acknowledge your order and the key information about it. Our acknowledgement is not acceptance of your order.
Sometimes we cannot accept your order
Sometimes we cannot accept your order, this is typically for the following reasons:
- the goods are unavailable;
- we cannot authorise your payment;
- you are not allowed to buy the goods from us;
- we are not allowed to sell the goods to you;
- you have ordered the goods to resale;
- you have ordered too many goods; or
- there has been a mistake on the pricing or description of the goods.
When this happens, we will let you know as soon as possible and refund any sums you have paid.
When will we accept your order?
We will send you a confirmation email to confirm that we accept your order and will dispatch the products to you.
What happens when I order products through a subscription?
If you sign-up to receive products on a subscription basis, you will receive a confirmation email from us which will include a link to access your subscription account where you can manage future orders, subscription order items and subscription account information. Your subscription is personal to you and you may not assign or transfer your subscription or any of the benefits to anyone else.
I’ve purchased Symprove on a subscription, what do I need to know?
Rolling Subscription
You will receive a box of 4 bottles every 4 weeks. Your subscription will auto-renew every 4 weeks until you cancel your Rolling Subscription. We will send you an email reminder 7 days before the date of despatch of your next delivery which will also include instructions on how to change your order if you wish to do so.
For introductory offers, your first 12 weeks of the subscription will be at the introductory price. You will receive 3 boxes of 4 bottles every 4 weeks. After your first 3 boxes, your subscription will continue on a Rolling Subscription basis (see above) at full price. You will have the option to cancel any time during your introductory offer by contacting Customer Care on 01252 413600 or via email to support@symprove.com. After your introductory offer, you will also be able to cancel online via your account as well as by contacting Customer Care via phone or email.
Loyalty Subscription
For our Loyalty Subscriptions, you will receive a total of 13 x 4 bottles (52 bottles), which will be delivered every 4 weeks. Your subscription will continue for a fixed term of 52 weeks and will auto-renew at the end of the 52-week period onto a Rolling Subscription (see above). We will contact you 14 days prior to the end of the Loyalty Subscription term to notify you that your subscription is due to renew and instructions on how you can either cancel or amend your subscription. Your right to change your mind (as detailed in these terms) also applies to any renewal period and after your initial 52-week period you can cancel any time by contacting Customer Care on 01252 413600 or via email at support@symprove.com.
For all subscriptions, you also have a legal right to change your mind (see When you buy a product online you have a legal right to change your mind below).
How to Cancel Subscriptions
Rolling Subscription – you can cancel a Rolling Subscription (if applicable following but not before the expiry of an introductory offer) online via your account or by contacting Customer Care on 01252413600 or via email at support@symprove.com.
Loyalty Subscription - you can cancel a Loyalty Subscription upon the expiry of the 52-week period or thereafter by contacting Customer Care on 01252 413600 or via email at support@symprove.com.
When will we deliver your product placed as a one-time order?
For one-time orders, your order will be processed as soon as we have accepted it.
We use third-party couriers to deliver our goods. We will send you tracking information in the Confirmation Email.
Once your item has been dispatched we will notify you with tracking information.
When will we deliver your product on subscription?
For orders on subscription, your first order will be processed as soon as we have accepted your order and sent you a confirmation email. Once your item has been dispatched we will notify you with tracking information. You will then receive a delivery 4 weeks after your last delivery date (subject to any changes you make) until cancelled by you or us. You can view your next scheduled delivery date by logging into your account. We aim to deliver all orders to UK mainland addresses. 7 days a week.
We will send you an email reminder 7 days before the date of despatch of your next delivery which will also include instructions on how to change your order if you wish to do so. You may also receive other email notifications related to your subscription account for the purpose of us providing the product to you.
What else do I need to know about delivery?
If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
Delivery will take place at the address specified by you when you placed your order with us.
Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your confirmation email, we will:
- let you know and provide you with an estimated delivery date, which you will have the option to accept; or
- give you the option to:
- a) cancel your order; and
- b) give you a refund.
If nobody is available to take delivery, please contact us at support@symprove.com.
We charge you when we accept your order
We will normally charge you when we accept your order for one-time orders and we may also take payment at regular intervals (for example, subscriptions), which will be explained to you in the order process.
Do you deliver internationally?
We can deliver to addresses outside of the UK and Ireland (International Delivery Destinations) if you contact us at support@symprove.com or by calling 01252 413600. However, please note there are restrictions on some goods for certain international delivery destinations, so please review the information we give you carefully before ordering goods.
Please be aware that the courier/shipping agent or customs may contact you directly to confirm you are the intended recipient and that the goods are for personal use. Please provide any additional information that they require in order to release the consignment in a timely manner.
All international delivery destination orders will be confirmed in writing via email at the time of ordering. It is your responsibility to check the quantity and flavour specified is correct as you will be responsible for any additional shipping costs.
Payment for international delivery destination orders can only be made via Stripe or Bank Transfer. Please do not email payment details to us. Refunds will be processed via the original payment method.
Who is responsible for duties and taxes?
If you order goods from our us for delivery to one of the international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination and you will be responsible for payment of these. We have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information before placing your order.
What happens if my internationally delivery is refused in the country of destination?
If delivery is refused once the goods have arrived in the country of destination, either at the final delivery destination, or at the customs clearance, then refunds will not be honoured. If the goods are returned to us in the UK, you will be liable for any return shipping charges.
What if you want to make changes to your one-time order?
If you want to make changes to your one-time order , please get in touch as soon as possible by emailing us at support@symprove.com or call us on 01252 413600. We can only make the changes within 30 minutes of placing your order. If you cannot ask us before your product is dispatched, then you will receive (and have to pay for) your delivery, but you still have the legal right to change your mind (see below).
What if you want to make changes to your subscription?
You can make changes to your subscription at any time by logging into your subscription account, by emailing us at support@symprove.com or by calling us on 01252 413600.
You can make certain changes to the delivery dates of your subscription, you may change your delivery date or pause your subscription, at any time. If you amend your delivery date, the next delivery date will be 28 days from the new delivery date. You may only delay your order for 2 months at a time.
We can only make the changes if you ask us at least 72 hours before the next scheduled delivery day. If you cannot ask us at least 72 hours before, then you will receive (and have to pay for) your next scheduled delivery, but we will make the changes after that.
Your legal right to change your mind is dealt with below.
When you buy a product online you have a legal right to change your mind
For most products, when you buy online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs.
Time to change your mind
If you change your mind about a product, you must let us know no later than 14 days after:
- The day of delivery of the products under a one-time order; or
- The day of the first scheduled delivery to you of products under a subscription.
How to let us know you have changed your mind
To let us know you have changed your mind, contact us by emailing support@symprove.com, giving us your name, address and order number. If you are changing your mind about a subscription, you will receive an email confirmation to confirm that your order has been cancelled. If we haven’t been able to cancel our order before you have received it, we will let you know what to do with the product, including how to return.
We may reduce your refund if you have used or damaged a product
If you handle a product in a way which would not be acceptable in a store, we may reduce your refund to compensate us for its reduced value. If you have broken the seal, used the product or have otherwise damaged it, no refund will be due.
When and how will we refund you?
We will refund you within 14 days of us acknowledging you wish to change your mind and providing you have followed the instructions we have provided you with in respect of returns. Please note, that some banks can take up to an additional 7 days for the refund to show as cleared funds in your account. We will refund you by the method you used for payment. We will refund the price of the products in full (subject to any deduction we are entitled to make due to your use of or damage to the products), including the cost of standard delivery to you.
When can we cancel your order and your subscription?
We can cancel your order and your subscription:
- If any information you have provided to us is inaccurate.
- If any payment is not authorised by the issuer of your payment card.
- In the case of a subscription, at any time by notice to you prior to the next scheduled delivery of products under your subscription.
In the event of cancellation of your subscription by us, you will not have to pay for any products except to the extent that they have already been delivered to you, and any liability on your part to purchase products in future will be cancelled.
Where can you find out the price of the products?
The price of the products is as quoted on the website from time to time. All prices include any VAT (where applicable). Delivery costs will vary but will be shown (if applicable) in the total amount due during checkout. Before ordering your products or your subscription, you will be able to see on the checkout page the total price of your subscription, including any delivery charges and applicable VAT.
Will the price of the products change?
The price of the products may change from time to time and will be shown on the website. Any change in the price of any products for which you have a current subscription will be notified to you by email not less 14 days before the next scheduled delivery, and will you will be able to cancel your subscription prior to the next delivery if you do not agree to the change in price (instructions on how to do so will be set out in the email notifying you of the change).
How do we collect payment for the products that you order?
Payment for all orders must be made by using the payment options displayed on the checkout page. Note that we use a payment services provider to process payments on our behalf, and we do not process your payment details ourselves.
What if the products are damaged or faulty?
If any product you order is damaged or faulty when delivered to you, we may offer replacement or a full refund. If you are not happy with any of our products, please get in touch by emailing us at support@symprove.com and we will do our best to help!
I’d like to refer a friend, how do I do this?
We offer a refer-a-friend programme, which is managed by a third party, Mention Me, who will process your data and send you referral service emails. Click here for more information and your privacy rights.
By participating in our refer a friend programme, you agree to the following Mention Me Terms and Conditions.
What terms apply to promotional codes and discounts?
Some promotions may require the use of a promotion code ("Promo Code"). Promo Codes must be entered correctly during the checkout process on our website to receive the applicable discount or offer.
Each Promo Code is valid for one-time use per customer unless explicitly stated otherwise. Duplicate uses of Promo Codes may result in cancellation of the order or disqualification from the promotion.
Most Promo Codes are limited in time, we will let you know when these Promo Codes expire on our website from time to time.
Promo Codes cannot be combined with other offers, promotions, or discounts unless explicitly stated otherwise.
Promo Codes are non-transferable and cannot be redeemed for cash, gift cards, or any other form of credit.
The discount provided through our website applies only to the products or services specified in the Promotion and is subject to availability.
Can you buy our products on behalf of a business?
Prohibited Purchases and Resale
Products sold via this website are intended for personal consumer use only. Any bulk purchasing, purchasing for the purpose of commercial resale (including unauthorised resale on online marketpaces), or other misuse of this website is strictly prohibited. We reserve the right to refuse or cancel any order that we reasonably believe has been placed for commercial purposes, resale, or in breach of these Terms. If you breach this condition, we may take any action we consider necessary or appropriate, including cancelling your order(s), suspending or closing your account, and pursuing legal remedies. We reserve the right to limit the quantity of products purchased by any individual or household.
How do we look after your personal data?
To find out what personal information we collect from you, how we take care of your personal data, and what we use it for, have a look at our privacy policy.
Law and jurisdiction
Our dealings with you (and these terms) are governed by English law.
Reactivation Promotion Terms & Conditions
- The offer is applicable to customers who have received our exclusive communications.
- Our 20% and 30% offers are valid for 3 months of the monthly rolling subscription or a one-time purchase of a 12-week pack. Our 50% offer is valid for 3 months of the monthly rolling subscription only.
- For monthly rolling subscription orders, offer price for 20% off will be £39.99 each month reverting to £49.99 from the fourth month onwards. 30% off will be £34.99 each month reverting to £49.99 from the fourth month onwards. 50% off will be £24.99 each month reverting to £49.99 from the fourth month onwards.
- For one-time purchases of a 12-week pack, offer price for 20% off will be £119.99, reverting to £149 on your next purchase. 30% off will be £104.99, reverting to £149 on your next purchase.
- Offer only valid for customers reactivating a previously cancelled subscription or placing another one-time order of a 12-week pack.
- Offer is limited to one use per person.
- There is no other alternative to this offer. Promotion only applies to stated products. This promotion cannot be used in conjunction with any other discount code or offer.
- All information correct as of 22nd April 2026.
- Symprove Limited reserves the right to change these Terms and Conditions at any time without prior notice. In the event that any changes are made, the revised Terms and Conditions will be posted on the website immediately.
Customer insight survey win a £50 Amazon voucher terms and conditions
Eligibility
The prize draw is open to customers who receive the survey link by email. There are no age, geographical or other restrictions, provided participants have access to the internet to complete the survey. Employees of the Promoter and anyone professionally connected with the prize draw may be excluded.
To enter the prize draw, participants must complete the customer insight survey sent by email. Completion of the survey constitutes one valid entry into the prize draw.
Entry to the prize draw is free and no purchase is required. There is no alternative method of entry other than completion of the survey.
The prize draw opens on the date shown in the email terms & conditions.
The prize draw closes on the date shown in the email terms & conditions. Entries received after this time will not be valid.
One entry per customer is permitted. Multiple entries from the same customer will be disregarded.
- There is one prize consisting of a £50 Amazon voucher.
- Prize Availability
- The prize is subject to availability. If the stated prize becomes unavailable for reasons beyond Symprove's control, we reserve the right to substitute it with a prize of equal value. No cash alternative will be offered.
- We reserve the right to remove or alter the prize at any time.
- Winner Selection and Notification
- The winner will be selected at random from all valid entries received before the closing date.
- The winner will be drawn on the date shown in the email terms & conditions using a random number generator against all valid entries and notified using the contact details provided within one week of the competition closing.
The prize is non-transferable and no cash alternative will be offered.
- Symprove will make available, on request, information confirming that a valid award took place. This information will consist of the winner’s surname, region, and the date the award was given.
- By entering the prize draw, entrants acknowledge that this information may be made available. Entrants may object to their information being made available or request that the amount of information shared be reduced by contacting Symprove. It may nevertheless be required to provide this information to regulatory authorities if requested.
This Works Gift with Purchase Terms and Conditions
- 4 x travel bottles (70ml) of Symprove (1x Original, 1x Mango and Passion Fruit, 1x Strawberry and Raspberry, 1x Pineapple)
- 1 x Symprove shot glass
- 1x This Works deep sleep pillow spray
How did you hear - Monthly Competition
- The prize draw is open to customers who complete the Symprove How did you hear survey. There are no age, geographical or other restrictions, provided participants have access to the internet to complete the survey. Employees of the Promoter and anyone professionally connected with the prize draw may be excluded.
- To enter the prize draw, participants must complete the customer insight survey sent by email. Completion of the survey constitutes one valid entry into the prize draw.
- Entry to the prize draw is free and no purchase is required. There is no alternative method of entry other than completion of the survey.
- The prize draw opens on the 1st day of each calendar month.
- The prize draw closes at midnight on the last day of each calendar month. Entries received after this time will be counted in the following months prize draw.
- One entry per customer is permitted. Multiple entries from the same customer will be disregarded.
- There is one prize consisting of a £50 Amazon voucher.
- Prize Availability
- The prize is subject to availability. If the stated prize becomes unavailable for reasons beyond Symprove's control, we reserve the right to substitute it with a prize of equal value. No cash alternative will be offered.
- We reserve the right to remove or alter the prize at any time.
- Winner Selection and Notification
- The winner will be selected at random from all valid entries received before the closing date.
- The winner will be drawn using a random number generator against all valid entries and notified using the contact details provided within one week of the competition closing.
- No Cash Alternative
- The prize is non-transferable and no cash alternative will be offered.
Allergy & Free From Show Tickets - Active Subscribers
Tom's Studio Discount - Active Subscribers
- This promotion runs from 00:00 (BST) Tuesday 26th May to 23:59 (BST) Monday 8th June 2026.
- The 15% discount with Tom's Studio is only available to customers with an active subscription to Symprove throughout the discount period (26th May – 8th June 2026). Eligable customers would have received a dedicated email communication regarding the discount on the 26th May.
- The 15% discount with Tom's Studio is only available with a minimum order value on Tom's Studio products of £30. The discount is applicable sitewide on Tom's Studio and the discount code can be applied at checkout.
- Orders placed before or after this promotional period will not qualify for the discount.
- The discount applies only to Tom’s Studio products and is not applied to shipping costs or tariffs.
- If an item is out of stock or unavailable, a refund for that item will be issued and the rest of the order shipped as normal.
- This offer cannot be used in conjunction with any other discount or promotional code.
- The discount is as stated and cannot be exchanged for cash or alternative products.
- Discounts may be modified or withdrawn at any time.
- In the event of any discrepancy between these standard terms and conditions and the promotional material (or any other terms provided at the time of entry), the details of the promotional material shall prevail.
On The Go Summer offer terms and conditions
Terms of Use
About our terms
- These terms (Terms) explain how you may use this website and any of its content (Site). These Terms apply between Symprove Ltd (we, us or our) and you, the person accessing or using the Site (you or your).
- You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
- If you order any goods from the Site or if you buy a subscription, separate Terms and Conditions will apply.
About us
- We are Symprove Ltd, a company registered in England under company registration number 05395143. Our registered office is at Sandy Farm, The Sands, Farnham, Surrey GU10 1PX. Our VAT registration number is 405677585.
- If you have any questions about the Site, please contact us by:
- 1. sending an email to support@symprove.com,
- calling us on 01252 413600 (our telephone lines are open Monday to Friday, 8:30am to 5:30pm. We are not open on Bank Holidays in the UK.
Using the site
- The Site is for your personal use only and primarily for viewing and purchasing goods from the Site. Use of the Site in any other way, including any unacceptable use set out in these Terms, is not permitted.
- You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
- We make no promise that the Site is appropriate or available for use in locations outside the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
- We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page.
- As a condition of your use of the Site, you agree not to use the Site:
- to misuse or attack the Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);
- to attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site;
- for any purpose that is unlawful under any applicable law or prohibited by these Terms;
- to commit any act of fraud;
- for purposes of promoting unsolicited advertising or sending spam;
- to stimulate communications from us or another service or entity in order to collect identity information, authentication credentials or other information (“phishing”);
- in any manner that disrupts the operation of the Site or business or the website or business of any other entity;
- in any manner that harms minors;
- to promote any unlawful activity;
- to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
- to gain unauthorised access to or use of computers, data, systems, accounts or networks; or
- to attempt to circumvent password or user authentication methods.
- We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
Registration and password security
- Use of the Site may require registration.
- We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
- You are responsible for making sure that your password and any other account details are kept secure and confidential.
- If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
- Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy
Your privacy and personal information
- Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information,how to contact us and information about supervisory authorities in the event you have a query or complaint about the use of your personal information.
Ownership, use and intellectual property rights
- The intellectual property rights in the Site (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents, and all other intellectual property rights of any kind) and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
- We and our licensors reserve all our intellectual property rights whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
- Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent, or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
- Trade marks: SYMPROVE is our trade mark. Other trademarks and trade names may also appear on the Site or in the Content. Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission.
Submitting information to the site
- While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive, or valuable.
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Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
Accuracy of information and availability of the site
- We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
- We may suspend or terminate access or operation of the Site at any time as we see fit.
- Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services, and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
- While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.
Hyperlinks and third-party sites
- The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.
Limitation on our liability
- Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
- losses that were not foreseeable to you and us when these Terms were formed;
- losses that were not caused by any breach on our part;
- business losses; and
- losses to non-consumers (a consumer is a person who is using the Site for personal reasons, rather than for their business).
Events beyond our control
- We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics
Rights of third parties
- No one other than a party to these Terms has any right to enforce any of these Terms.
Variation
- No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 13.
- We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
Disputes
- We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
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Relevant United Kingdom law (English law if you reside in England or Wales, Scottish law if you reside in Scotland) will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom (the English or Scottish courts as applicable) will have non-exclusive jurisdiction in relation to these Terms.
Collection notice - personal data
- Please see below information about the collection of data in accordance with the General Data Protection Regulation (GDPR)
- Data Controller: Symprove Ltd, Sands Rd, The Sands, Farnham, GU10 1PX. 2. Data Protection Officer: keith@ensurety.co.uk
- Purposes of Data Collection and Processing: We are collecting data to better understand our customers and why they use Symprove.
- Legal basis for processing: Data is anomyised and aggregated – no personal data is stored or processed as part of this survey
- Recipients of Personal Data: Symprove will not share any of the responses of this survey with third parties. 6. Data Transfers: In certain cases, we may transfer your personal data to recipients located in countries outside the European Economic Area (EEA). We will ensure that appropriate safeguards, such as standard contractual clauses or adequacy decisions, are in place to protect your personal data.
- Retention Period: We will retain the aggregated data only for as long as necessary to fulfil the purposes outlined in this notice or as required by applicable laws and regulations.
- Individual Rights: Not applicable – no personal data will be stored or processed
- Contact information: I If you have any questions, concerns, or wish to exercise your rights, please contact us at: support@symprove.com OR +44 1252 413600
Symprove Mobile Message Program Terms and Conditions
Last updated: 8th June 2026
The Symprove mobile message program (the "Program") is operated by Symprove Ltd (“Symprove”, “we”, or “us”). Your use of the Program constitutes your agreement to these terms and conditions (“Mobile Terms of Service”) and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may modify or cancel the Program or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms of Service at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.
User Opt In
The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrolment forms. By consenting to Symprove’s SMS/text messaging Program, you agree to receive recurring SMS/text messages from and on behalf of Symprove through your wireless provider to the mobile number you provided. Text messages may be sent using an automatic telephone dialing system or other technology. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialler, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialler”). Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Symprove. Your participation in this program is completely voluntary.
User Opt Out
You may opt-out of the Program at any time. Reply the single keyword command STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT (or if French speaking - ARRET, DESABONNER, ANNULER, or FIN) or click the unsubscribe link (where available) in any text message to opt out of the Program. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.
You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT (or if French speaking - ARRET, DESABONNER, ANNULER, or FIN) keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that Symprove and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
If you have subscribed to other Symprove mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Program support or assistance, reply HELP or privacy@symprove.com.
We may change any short code or telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
Program Description:
Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of Gut health food supplements. Messages may include checkout reminders.
Cost and Frequency:
Message and data rates may apply. We do not charge for the Program, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
Message frequency varies. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
Our Disclaimer of Warranty:
The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program.
Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. The wireless carriers supported by the Program are not liable for delayed or undelivered messages.
You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Program.
Participant Requirements:
You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
Age Restriction:
You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
Prohibited Content:
You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
- Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
- Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
- Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
- Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
- Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
- Any sensitive or special category personal data including racial or ethnic origin data, political opinions data, religious or philosophical belief data, trade union membership data, genetic or biometric data (for the purpose of uniquely identifying a natural person), health data and sex life or sexual orientation data
- Any personal data of people aged under 18 without parental consent.
- Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.
Dispute Resolution (SMS recipients in the USA only): In the event that there is a dispute, claim, or controversy between you and Us, or between you and Klaviyo_oauth or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Farnham, Surrey before one arbitrator.
The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Symprove's principal place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration.
THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
State Law:
Florida: We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents. For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Program is a Florida area code. You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.
Washington: To the extent the law is relevant and applicable to the Program, we endeavor to comply with the commercial telephone solicitation requirements pursuant to the Revised Code of Washington (RCW) (including but not limited to sections 80.36.390, 19.158.040, 19.158.110 and 19.158) as applicable to Washington residents. For purposes of compliance, you agree that we may assume that you are a Washington resident if, at the time of opt-in to the Program, the area code for the phone number used to opt-into the Program is a Washington area code.
Oklahoma: We endeavor to comply with the Oklahoma Telephone Solicitation Act of 2022 as applicable to Oklahoma residents. For purposes of compliance, you agree that we may assume that you are an Oklahoma resident if, at the time of opt-in to the Program, the area code for the phone number used to opt-into the Program is an Oklahoma area code. You agree that the requirements of the Oklahoma Telephone Solicitation Act do not apply to you, and you shall not assert that you are an Oklahoma resident, if you do not meet the criteria or, in the alternative, do not affirmatively advise us in writing that you are an Oklahoma resident by sending written notice to Us. Insofar as you are an Oklahoma resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Oklahoma Statutes Title 15 (including but not limited to sections 775C.1, 775C.2, 775C.3, 775C.4 and 775C.5), to the extent the law is otherwise relevant and applicable.
Miscellaneous:
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy. We may share certain information with our service providers, including Klaviyo_oauth, as described in our Privacy Policy
