Refund policy

Due to the nature of our products, we cannot offer returns to opened packages.  Your product(s) must be unused and in the same condition that you received it.  It must also be in the original packaging.  If you received your product(s) and no longer want them, we can offer a full refund if returned within 14 days of receiving your order.  We do not offer free returns.  Once your product(s) have been received and inspected we’ll notify you via email if your return has been approved or rejected.  If approved, your refund will be processed automatically via your original method of payment.

If for any reason we deliver a service or product that has not met your expectations, please contact us. We will be happy to investigate the situation further and resolve any issues you may have.  Please contact our customer care team on 01252 413 600 support@symprove.com