12 week programme Terms and Conditions
- This course offer only applies to 4 week packs, not single Maintenance Packs.
- If you purchased the 12 week programme in stages, for example: 2 x 4 week packs, the third 4 week pack must be claimed within 12 weeks of original 4 week pack purchase.
- If you don’t purchase directly through Symprove, the third 4 week pack will only be honoured upon proof of purchase (legible receipts) of two x 4 week packs (either separately or together) from the retailer.
- Cannot be used in conjunction with any other offer.
- This offer does not apply to trade purchases
- Upon completion of the 12 week programme you may purchase further courses.
- You can purchase the 12 week programme and receive all 12 weeks in one delivery. Therefore the course offer will already have been honoured in this transaction and you will not need to claim your course offer separately.
- This offer only applies to customers with a shipping address in the UK.
- For customers with a shipping address outside of the UK, the third four week pack will only be honoured if the complete 12 week programme is purchased and shipped in one order
Other applicable terms
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
Information about us
www.symprove.com is a site operated by Symprove Limited (“We”). We are registered in England and Wales under company number 05395143 and have our registered office and main trading address at The Sands Business Centre, The Sands, Farnham, Surrey GU10 1PX, tel 01252 413600. Our VAT number is 892014921.
We are a limited company.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our site.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Terms and conditions of supply.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact firstname.lastname@example.org.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
“Symprove”, the Symprove logo, and “UDS” are UK registered trade marks of Symprove Limited.
To contact us, please email email@example.com.
Thank you for visiting our site.
Website Terms and Conditions of Supply
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
1. INFORMATION ABOUT US
1.1 We operate the website www.symprove.com. We are Symprove Limited, a company registered in England and Wales under company number 05395143 and with our registered office and main trading address at The Sands Business Centre, The Sands, Farnham, Surrey GU10 1PX. Our VAT number is 892014921.
1.2 To contact us, please see our Contact Us page
2. OUR PRODUCTS
2.1 Our Products are sold as a food supplement which is regulated in the United Kingdom as a food product. Many people who include live bacteria such as our Products in their diet have reported that it is beneficial in helping them to maintain a healthy gut. The use of live beneficial bacteria is also the subject of extensive clinical research around the world. We do not, however, make any claim or guarantee that you will experience such benefits, and you acknowledge and agree that you are purchasing the Product on this explicit understanding.
2.2 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.3 The packaging of the Products may vary from that shown on images on our site.
2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. USE OF OUR SITE
Your use of our site is governed by our Terms of website use. Please take the time to read these, as they include important terms which apply to you.
4. HOW WE USE YOUR PERSONAL INFORMATION
5. IF YOU ARE A CONSUMER
This clause 5 only applies if you are a consumer.
5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
5.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6. IF YOU ARE A BUSINESS CUSTOMER
This clause 6 only applies if you are a business.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
7.1 For the steps you need to take to place on order on our site, please see our “Buy Now” page
7.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.
7.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Confirmation Email). The Contract between us will only be formed when we send you the Confirmation Email.
7.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 14.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product, we will refund you the full amount as soon as possible.
8. OUR RIGHT TO VARY THESE TERMS
8.1 We may revise these Terms from time to time in the following circumstances:
8.1.1 changes in how we accept payment from you;
8.1.2 changes in relevant laws and regulatory requirements.
8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
8.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
9. YOUR CANCELLATION AND REFUND RIGHTS IF YOU ARE A CONSUMER
This clause 9 only applies if you are a consumer.
9.1 If you are a consumer, you have a legal right to cancel a Contract under the Contracts Regulations 2014 during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
9.2 However, we would be grateful if you would tell us why so that we can learn.
9.3 Your legal right to cancel a Contract starts from the date of the Confirmation Email, which is when the Contract between us is formed. If a Product has already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after your receive the Product. Working days means that Saturdays, Sundays or public holidays are not included in this period.
9.4 To cancel a Contract, you must contact us in writing to tell us by sending an e-mail to firstname.lastname@example.org or by sending a letter to Symprove Limited, The Sands Business Centre, The Sands, Sands Road, Farnham, Surrey GU10 1 PX or please contact our Customer Services telephone line to tell us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
9.5 You will receive a full refund of the price you paid for the Products and any applicable basic delivery charges you paid for. Any enhanced delivery service opted for is non refundable and we will refund the basic cost of delivery only. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days from us receiving the goods back from you. We reserve the right to deduct monies should the value of the products being reduced as a result of unnecessary handling. If you returned the Products to us because they were faulty or mis-described, please see clause 9.6.
9.6 If you have returned Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.6.1 You have the right to cancel if you requested a delivery date to which this was not met.
9.7 We refund you on the credit card or debit card used by you to pay.
9.8 If the Products were delivered to you:
9.8.1 you must return the Products to us within 14 days from the date of cancellation;
9.8.2 unless the Products are faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us;
9.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
9.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Confirmation Email.
9.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
10. CHANGING FLAVOURS
10.1 If you would like to change flavours, and the safety cap seal has not been broken, we are happy to do this for you, if you cover the cost of returning the Products to us and the delivery costs for the replacement flavour Products, payable in advance. Please email us at email@example.com or contact us by telephone on 01252 413600.
11. OUR CANCELLATION RIGHTS
11.1 If We have to cancel an order for Products before the Products are delivered:
11.1.1 We may have to cancel an order before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock. We will promptly contact you if this happens.
11.1.2 If We have to cancel an order under clause 11.1.1 and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you.
12. DELIVERY OF PRODUCTS
12.1 Your order will be fulfilled by the estimated delivery date set out in the Confirmation Email, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
12.2 Delivery will be completed when we deliver the Products to the address you gave us.
12.3 If no one is available at your address to take delivery, we will leave the package in a safe place out of sight in accordance with your instructions provided during checkout online or leave you a note and attempt delivery on one additional subsequent day. After this, it is your responsibility to track and arrange delivery or collection of your order for which the courier may make an additional charge direct to you.
12.4 You agree to take responsibility for arranging receipt of and signing for your order on the first day that delivery is attempted to the delivery address you specified when ordering in accordance with the delivery times set out in our FAQ page. We cannot offer refunds or replacements for deliveries of which you fail to take delivery on our second attempt. This does not affect your rights of cancellation under clause 9.
12.5 The Products will be your responsibility from the completion of delivery.
12.6 You own the Products once we have received payment in full, including all applicable delivery charges.
13. INTERNATIONAL DELIVERY
13.1 We can deliver to addresses outside the UK (International Delivery Destinations) if you contact us at firstname.lastname@example.org or by calling 01252 413600. However there are restrictions on some Products for certain International Delivery Destinations, so please review the information we give you carefully before ordering Products.
13.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
13.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
13.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
13.5 If delivery is refused by the Recipient once it has arrived in the country of destination, either at the final delivery destination, or at the customs clearance, then unfortunately refunds will not be honoured. If the Products are returned to us in the UK, the Recipient will also be liable for any return shipping charges.
13.6 Please be aware that the Courier/Shipping Agent or Customs may contact you directly to confirm you are the intended recipient and that the goods are for personal use. Please provide any additional information that they require in order to release the Consignment in a timely manner.
13.7 All International Delivery Destination Orders will be confirmed in writing via email at the time of ordering. It is your responsibility to check the quantity and flavour specified is correct, as you will be responsible for any additional shipping costs. For warehouse packing errors, we will replace Products free of charge if notified within 7 days of you the receiving the order.
13.8 Payment for International Delivery Destination Orders can only be made via PayPal or Debit/Credit Card over the phone, please do not email payment details to us. Refunds will be processed via the original payment method.
14. PRICE OF PRODUCTS AND DELIVERY CHARGES
14.1 The prices of the Products will be as quoted on our site from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Products you ordered, please see clause 14.5 for what happens in this event.
14.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Confirmation Email.
14.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being, as indicated on our site. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
14.4 The price of a Product includes delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our FAQ page.
14.5 Our site contains a number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our confirmation procedures so that:
14.5.1 where the correct price of a Product is less than the price stated on our site, we will charge the lower amount when supplying the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
14.5.2 if the correct price of a Product is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
15. HOW TO PAY
15.1 You can only pay for Products using a debit card or credit card.
15.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we confirm your order.
16. OUR LIABILITY IF YOU ARE A BUSINESS
This clause 16 only applies if you are a business customer.
16.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.
16.2 Nothing in these Terms limit or exclude our liability for:
16.2.1 death or personal injury caused by our negligence;
16.2.2 fraud or fraudulent misrepresentation;
16.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
16.2.4 defective products under the Consumer Protection Act 1987.
16.3 Subject to clause 16.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
16.3.1 any loss of profits, sales, business, or revenue;
16.3.2 loss or corruption of data, information or software;
16.3.3 loss of business opportunity;
16.3.4 loss of anticipated savings;
16.3.5 loss of goodwill; or
16.3.6 any indirect or consequential loss.
16.4 Subject to clause 16.2 and clause 16.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
16.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
17. OUR LIABILITY IF YOU ARE A CONSUMER
This clause 17 only applies if you are a consumer.
17.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
17.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17.3 We do not in any way exclude or limit our liability for:
17.3.1 death or personal injury caused by our negligence;
17.3.2 fraud or fraudulent misrepresentation;
17.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
17.3.4 any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
17.3.5 defective products under the Consumer Protection Act 1987.
18. EVENTS OUTSIDE OUR CONTROL
18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.
18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
18.3.1 we will contact you as soon as reasonably possible to notify you; and
18.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19. COMMUNICATIONS BETWEEN US
19.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
19.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to Symprove Limited at The Sands Business Centre, The Sands, Farnham, Surrey GU10 1PX, email@example.com. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel under clause 9, please see that clause 9 for how to tell us this. You can also contact us by telephone using the number on our “Contact Us” page
19.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
19.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
20. OTHER IMPORTANT TERMS
20.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
20.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
20.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
20.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
20.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
20.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products and/or Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.
20.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Gift voucher T&Cs
1. Gift vouchers are valid on purchases of four-week packs from Symprove.com or by phoning us to order.
2. Gift vouchers cannot be used in stores; only through Symprove direct.
3. Gift vouchers cannot be redeemed as payment for a subscription order.
4. Gift vouchers are valid for 1 year from date of purchase.
5. Gift vouchers are not transferable or exchangeable and have no cash value.
6. Gift vouchers are not valid in conjunction with any other offer, promo code or discount (apart from the 12-week programme free pack offer).
7. Gift value includes courier next day shipping.
8. We are not responsible if a gift voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.
9. Symprove may use their right to reject any voucher that has been tampered with or found in any other way unacceptable.
Symprove Study – Terms and Conditions and Privacy
1. Symprove (“we, our”) may publish your responses in anonymous form for marketing and other purposes.
3. The promotion is open to UK residents aged 16 years and over, excluding employees of the Promoter, their families and agents or anyone else professionally connected with the running or marketing of the promotion or the provision of the Prize.
4. To enter, a participant should complete the Symprove Study (“the Study”) found at http://studies.orbitalglobalresearch.com/s3/Real-World-Evidence-Symprove-Study-RESST by answering questions about Symprove, confirm their email address and tick the box confirming that they wish to be entered into the prize draw. A completed Study must be submitted no later than 11:59PM on 31 March 2020.
5. No purchase necessary to take part, participants that have not used Symprove and still wish to participate in the prize draw should select the option of “Have not used Symprove” when completing the study.
6. Maximum one entry per person. Entries via agents/third parties or using multiple email addresses are not permitted.
7. Completed Studies received by any other means (e.g. post) will be rejected.
8. The following prizes can be won:
6x Kindle Fire 8s
15x £20 Amazon Gift Cards
9. Prize gift cards and vouchers will be subject to the terms and conditions of the issuer, including a redemption date for use of the gift card/voucher.
10. The prize draw will take place on 1 April 2020.
11. The first 6 names selected at random from all valid entries will each win an Amazon Kindle Fire. The next 15 will win a £20 Amazon gift card
12. The result of the draw is final, and no correspondence will be entered into, except with the winners. A maximum of one prize can be won per person.
13. The winners will be notified by email within 3 days of the prize draw. In the event that the Promoter is unable to contact a winner within 21 days of the draw, the Promoter reserves the right to select an alternative winner from the remaining valid entries, with the originally selected winner forfeiting their right to the prize.
14. Winners must claim their prize and confirm their postal address details within 21 days of being notified as a winner.
15. Winners will receive their prize within 28 days of claiming their prize in accordance with Condition 10 above.
16. Winners’ details (first name, initial of surname and county of residence only) will be available for a 6-week period by sending a S.A.E marked: Symprove Study Promotion Winners to the Promoter at the address below.
17. The Promoter reserves the right to disqualify any entrant who it reasonably believes has breached any of these terms and conditions without prior notification.
18. By participating in the promotion and confirming their email address, entrants are deemed to have accepted these terms and conditions and any further instructions provided with the Study.
19. The prizes are as stated, are non-transferable and there are no cash alternatives available. The Promoter reserves the right, at its sole discretion, to award alternative prizes of equal or greater value, should any prize become unavailable for any reason.
20. Proof of completing and submitting a Study is not proof of receipt by the Promoter.
21. The Promoter accepts no responsibility for any Studies that are delayed or not received for any reason beyond the Promoter’s control. The Promoter cannot be held responsible in the event that a winner’s prize is not received as a result of that winner having provided incorrect or inaccurate address details.
22. The Promoter reserves the right to amend these terms and conditions or temporarily suspend the promotion in the event of any circumstance outside its reasonable control with no liability to any entrants or third parties.
23. Information submitted by an entrant in the Study is provided on an anonymous and confidential basis.
24. By taking part, an entrant acknowledges that Study feedback might be published in journals. The publishing data is anonymous.
25. An email address provided by an entrant will be used for administration of the promotion and contacting winners only, unless the entrant has agreed for their email address to be used for future marketing communications from the Promoter. These email addresses are kept separate from the rest of the data, and the email addresses cannot be cross referenced to identify user data.
26. Address details provided by winners will not be retained once prizes have been distributed.
27. Prize winners may be required to participate in future publicity.
28. The Promoter accepts no responsibility or liability for any damages, loss or liabilities incurred or suffered by an entrant or prize winners as a result of participating in this promotion.
29. This promotion and these terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction over any dispute occurring out of or in connection with this promotion.
Promoter: Symprove Address, Symprove, Sands Rd, The Sands, Farnham, GU10 1PX
Symprove Limited, (“We”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act pre 25th May 2018) / GDPR 2018 (the Act post 25th May 2018), the data controller is Symprove Limited whose registered office address is at Sands Business Centre, Sands Road, The Sands, Farnham, Surrey, U.K. GU10 1PX.
Information That We Collect
Symprove processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from is: –
Home Telephone Number
Mobile Telephone Number
Health/Medical information if given with Consent
Age Range if given with Consent
Reason you use the product
Where you heard about us
We collect information in the below ways: –
Over the phone
Online form via registration on our website www.symprove.com
Subscribing to our service
Entering competitions or promotions sponsored by Symprove Limited
If you report a problem with our site
Survey’s we may ask you to complete for research purposes should you respond to them
If you contact us, we may keep a record of that correspondence for a period of time in accordance with our Retention Policy
Details of transactions and fulfillment of your orders via our website or via phone call
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to advertising for analysis. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
How We Use Your Personal Data (Legal Basis for Processing)
Symprove takes your privacy very seriously and will never disclose or share your data without your consent; unless required to do so by law. Symprove does not sell personal data. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –
We collect your personal data to provide a service and to ensure that orders are completed and can be sent out to your preferred address
To carry out our obligations arising from any contracts entered into between you and us
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, you will need to tick the relevant box situated on the form on which we collect your data (the registration form) if you are happy for us to use your data in this way, or to pass your details on to third parties and our partners for marketing purposes. We will contact you by electronic means only if you have consented to this. Please note that some services cannot be processed without your consent; for example our courier company will require your Name, address and contact number in order to deliver your goods.
You have the right to access any personal information that Symprove processes about you and to request information about: –
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us; to exercise your data portability rights, and to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Symprove uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Oracle/NetSuite – our company’s ERP & CRM System used for processing and storing all our customer data. For more information about Oracle/NetSuite, please read their Privacy Notice at https://www.oracle.com/legal/privacy/index.html
Nolan Business Solutions – our Oracle NetSuite support. We don’t share customer data, but they may at times require access to our NetSuite system to assist us with tasks and services to enable us to use the system correctly. For more information about Nolan Business Solutions, please read their Privacy Notice at https://www.nolanbusinesssolutions.co.uk/privacy-statement
World Pay – payment processor. This is a necessary automated process for the purposes of processing your payment for your order. For more information about World Pay, please read their Privacy Notice at https://www.worldpay.com/uk/privacy-policy
Global Iris – payment processor. This is a necessary automated process for the purposes of processing your payment for your order. For more information about Global Iris, please read their Privacy Notice at https://www.globalpaymentsinc.com/en/privacy-statement
PayPal – payment processor. This is a necessary automated process for the purposes of processing your payment for your order. For more information about Paypal, please read their Privacy Notice at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
RackSpace – website hosting. Do not have access to our customer data. For more information about RackSpace, please read their Privacy Notice at https://www.rackspace.com/en-gb/information/legal/privacycenter
Microsoft – emails/applications. Data may be held for a period of time should you get in contact with us via email. Marketing emails are sent within our NetSuite system. For more information about Microsoft, please read their Privacy Notice at
Wise & Co Accountants – we don’t require to share customer data with our accountants. All bookkeeping is done within Symprove. For more information about Wise & Co Accountants, please read their Privacy Notice at https://www.wiseandco.co.uk/privacy/
DPD – couriers. We will share your Name, address and contact number for them to be able to ship your order to you. For more information about DPD, please read their Privacy Notice at http://www.dpd.co.uk/privacy_policy.jsp
DMD – international courier. We will share your Name, address and contact number for them to be able to ship your order to you.
TCS Advertising – we don’t share customer data but do receive data from them. The data we receive does not contain any customer person data. For more information about TCS, please read their Privacy Notice at http://www.tcsmedia.co.uk/privacy-cookies/
VE – website targeting. we don’t share customer data but do receive data from them. The data we receive does not contain any customer person data. For more information about TCS, please read their Privacy Notice at https://www.ve.com/privacy-policy
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Symprove Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Symprove takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Symprove does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Symprove, however, as this information is required for us to provide you with our services/deliver your products, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Symprove only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Lodging A Complaint
Symprove only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Data Protection Representative
Sands Road, The Sands, Farnham, Surrey, GU10 1PX
01252 413600 firstname.lastname@example.org
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Examples of purposes for which a cookie may be used:
Estimate our audience size or usage pattern.
Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.
Speed up your searches.
Recognise you when you return to our site.
Except for essential cookies and any periods for expiry specified above, all cookies will expire after 18 months.
Our policies and procedures
Symprove have available the following policies and procedures for public access. Should you wish to have a copy please contact us at email@example.com