FAQs about Symprove

If you have any questions about Symprove, then you’re in the right place. Simply search for the questions you want answered from the list below and then click on the right hand arrow to find your answer in the drop down section. Of course, if you have any other questions or queries please send us an email or call us directly using the contact details opposite. Thanks.

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Why choose Symprove?

Symprove has a Unique Delivery System (UDS™) which supports and protects the live, ready-to-work bacteria from the acidic conditions in the gastrointestinal tract. It is the only product with this type of delivery system. Dairy products containing bacteria are challenged by the pH levels in the GI tract. The manufacturing process for freeze-dried products also places the live bacteria under extreme conditions – something these sensitive microorganisms do not enjoy – as this alters the structure of the bacteria. As a consequence, many of the bacteria are harmed or destroyed during the manufacturing process.

Symprove has been included in breakthrough, independent research by University College London (UCL), where they tested 8 mainstream products containing bacteria on sale in the UK. The results reveal that Symprove is the only product (of the ones tested) that could meet all three challenges of being able to arrive, survive, thrive and colonise in the gut.

Why is Symprove special?

To be effective, bacteria have to ArriveSurvive and Thrive.

The bacteria in Symprove are live and active meaning they ARRIVE and are ready to work in harmony with your digestive system from the word go.

Digestion, involving strong stomach acid and bile salts, is triggered by the ingestion of food. Bacteria which are delivered in foods are therefore exposed to this and may struggle to survive in this harsh acidic environment. Bacteria in many other products are freeze-dried which means they have to be activated before they can get to work. Being inactive means they are very sensitive to the acid in the stomach and many don’t survive. For both of these types of product, during the process of digestion many are destroyed.

Symprove is different because it contains live and active bacteria in a unique water-based formulation that does not trigger digestion – therefore the bacteria are able to SURVIVE through the stomach.

After passing through the harsh environment of the stomach, the Bacteria needs to rapidly colonise the targeted area. For products that are stomach acid sensitive, there may not be enough viable bacteria left to form strong colonies. Whereas Symprove arrives in the gut and immediately starts to THRIVE.

Breakthrough independent research by University College London (UCL) has recently been completed and published comparing various products and their ability to Arrive, Survive and Thrive. This research showed that Symprove was clearly able to Arrive, Survive and Thrive better than the other products.

These results prove that Symprove’s live and active bacteria arrives in the gut where they thrive and multiply to work effectively. It is critical however, that people do commit to the 12 week programme in order to gain maximum benefits as it takes time to re-balance gut bacteria.

How do I claim my last 4 week pack at no cost?

Science has shown that it takes time to re-balance your gut bacteria so we have introduced the 12 week programme. If you purchase a 1 x 8 week pack, you will receive your free 4 weeks at the same time. If you purchase 2 x 4 week packs separately, simply email our Customer Care Team at support@Symprove.com and claim your last 4 weeks at no cost. If in doubt, give our Customer Services Team a call on 01252 413600.

Please remember that if you have purchased your 8 weeks from one of our participating retailers, you will need to send us proof of purchase (legible receipts) from where you purchased the first two 4 week packs to claim your last 4 weeks free. To claim in this way, complete your details in the leaflet provided in your 4-pack of Symprove and return it with your receipts to the following address Symprove Ltd.,The Sands Business Centre, Sands Road, The Sands, Farnham, Surrey GU10 1PX.

Please note that you need to claim your third 4 week pack within 12 weeks of your original 4 week pack purchase.

If you are in any doubt, please call us and we will happily discuss it with you.

Do you ship overseas?

We can ship anywhere overseas but until we finalise distribution contracts in various countries, we can only send product to individuals as personal use. You need to be aware that at the moment, we pass on the cost of air shipping and cannot guarantee the speed of delivery due to different practices at customs in various countries. Also, please be aware that you may have to pay import duty/tax when it arrives in the country. The bacteria will be fine to travel this distance, we frequently ship Symprove overseas and our product has a 3 to 4 month shelf life. Our overseas dispatch days are Tuesdays and Thursdays.

Overseas shipping costs are as follows*:

Europe Community (EC):

4 week pack = £50.00 + £10 VAT = £60 shipping costs

8 week pack = £70.00 + £14 VAT = £84 shipping costs

12 week pack = £80.00 + £16 VAT = £96 shipping costs

Rest of World/Outside EC & EEA (VAT exempt):

4 week pack = £60.00 shipping costs

8 week pack = £80.00 shipping costs

12 week pack = £100.00 shipping costs

* Please note that price excludes the cost of goods and only refers to shipping charges

Alternatively, you are welcome to arrange your own courier and we will prepare your Symprove order for shipment.

‘If you would like to order please email support@symprove.com with your full name, delivery address, contact telephone number and confirmation regarding the order quantity and flavour. We will reply with a quote for the full cost including any free bottles and courier. For payment we can send a PayPal invoice or you may call us with your credit card details.

Is Symprove suitable for vegans?

Yes.  Symprove does not contain any animal products in the formulation so it is suitable for vegans.

What is Symprove ?

Symprove is a breakthrough multi-strain supplement that contains 4 unique strains of live activated bacteria. These are: L. rhamnosus, E. faecium, L. acidophilus, and L. plantarumUnlike other supplements on the market, Symprove uses a Unique Delivery System (UDS™) that ensures live & active bacteria reach targeted areas of your gut without triggering digestion in your stomach.

How many bacteria are in Symprove?

Our bacteria are live and active from the moment you swallow Symprove. Each shot contains about 10 billion live colony forming units.

Which bacteria are in Symprove?

There are 4 species of naturally occurring lactic acid bacteria in Symprove: L. rhamnosus, E. faecium, L. acidophilus, and L. plantarum. A healthy gut contains all four of these bacteria although some people do not have enough which is where additional bacteria can help. Every millilitre of Symprove contains about 200 million live & active bacteria.

Why do we need these bacteria?

The bacteria in humans have been around for millions of years. Humans and the balance of bacteria (our microbiome) are mutually dependent on one another. It’s only more recently however that doctors and scientists have worked out just how important that relationship is and what these bacteria do to help drive all the metabolic activities which keep us alive.

Who should drink Symprove?

People who have the right balance of bacteria in their gut, and people who want to have and keep a healthy balance of bacteria in their gut. Symprove is totally different to any other multi-strain bacteria product due to the unique way that Symprove delivers live, activated bacteria. It is important to understand, however, that Symprove is not a medicine but a food supplement and should be taken in addition to a balanced diet. If you are in any doubt about whether to include a food supplement in your diet, you should discuss this with your doctor or other appropriate healthcare professional.

Is there any research into Symprove?

Symprove has a strong Research & Development Programme and is constantly improving its products. Symprove is researching two main areas. Firstly, the effectiveness of the delivery system, where we work extensively with independent laboratories and Healthcare Professionals to make sure our delivery system is as good as it can possibly be. In fact, breakthrough independent research by University College London (UCL), where they tested mainstream products on sale in the UK, shows that Symprove is the only product they tested that could meet all three challenges of being able to arrive, survive, thrive and colonise in the gut.

Secondly, for over 10 years, Symprove have invested heavily into research with leading independent Health professionals to demonstrate the effectiveness of Symprove.

Is Symprove available on prescription?

As a uniquely effective food rather than a medicine, although we bring benefit to our customers, we are not yet available on prescription.

How do I use Symprove ?

Simply fill the small cup (70ml) provided with your bottle of Symprove and take every morning on an empty stomach. Wait 10 minutes (ideally) before eating or drinking then continue with your day as usual. By making this one small change, you will see a big difference!

How long do I need to take Symprove?

The Symprove 12 week programme has been designed to help support balanced gut bacteria. In order to keep your gut bacteria in optimum balance once the 12 week programme is complete, we recommend that you continue to take Symprove as part of a maintenance programme.

How should I look after Symprove?

Before opening, Symprove should be stored in a cool dark place. After opening, Symprove should be kept in the fridge to ensure the live and active bacteria are kept in optimum conditions. Once opened, Symprove should be consumed within 3 weeks. Symprove should never be frozen or heated as this would kill the bacteria.

Should I take Symprove with food?

We recommend you take Symprove first thing in the morning, on an empty stomach, before breakfast. Ideally, you should wait 10 minutes before eating and drinking tea or coffee (warm drinks), to allow Symprove the best chance of reaching your gut quickly and begin colonising. If you do eat immediately afterwards or drink Symprove with food, it won’t do you any harm but it may slow down the delivery of Symprove. If you forget to take Symprove first thing and have eaten, allow 2 hours after eating and then take Symprove.

Should I take Symprove during/following antibiotics?

Yes, it’s always helpful to top up your gut during or after antibiotic treatment to maintain balance in the gut. Whilst antibiotics usually help to get on top of illness, they can also destroy the ‘beneficial’ bacteria in the gut as they are not discriminating.

We recommend that you take Symprove at a different time to your antibiotics if possible – remember that ideally you should take Symprove 10 minutes before eating or drinking to allow it to pass through the stomach to get to where it needs to.

What is the Course Offer?

If you commit to taking Symprove for 12 weeks, then Symprove will commit to supporting you through the journey back to a healthy balance of gut bacteria. If you purchase 8 weeks, we will give you the last 4 weeks at no extra cost. In order to claim this offer, follow these simple steps:

  • Complete your details in the leaflet provided in your 4-pack of Symprove
  • Send your proof of purchase (legible receipt) from the retailer from where you purchased the first two 4 week packs, into Symprove at the following address, Symprove Ltd., The Sands Business Centre, Sands Road, The Sands, Farnham, Surrey GU10 1PX. Note that you need to claim your third 4 week pack within 12 weeks of your original purchase.

Once details have been verified, Symprove will give you the third 4 week pack at no extra cost. We aim to do this within 3 working days of receiving your proof of purchase.

If you have purchased directly from Symprove, by phone or the Symprove.com website, then please call us for your free 4 week pack on 01252 413600

How does the 12 week programme work?

During the 12 week programme, you should take 1 full cup of Symprove every morning. Once you have completed the course, you are ready to move to the Maintenance phase.

As everyone is unique and the reasons for taking Symprove vary so greatly, it is not possible for us to recommend how much to take during the maintenance phase – only you will know!

What happens if I miss a period of time taking my daily dose?

There would be no harm suffered by missing a day or two of Symprove, but the beneficial effect relies on continued use for a 12 week period to rebalance the system. It is likely that if Symprove is stopped for more than a few days, then it may be sensible to restart the programme.

Why 12 weeks ?

This is what has been proven to be most effective in independent research. The results demonstrated that it takes time to develop a stable balance and chose 12 weeks.

Should I continue to take Symprove after 12 weeks?

Yes, you can continue to drink Symprove to supplement your bacteria balance. Many of our customers continue with a maintenance programme and adjust the frequency to suit their own circumstances and lifestyle.

What difference might I see over the 12 weeks ?

People experience a wide range of challenges when their gut bacteria is unbalanced. As everyone is unique, they may react differently when taking Symprove so it is difficult to be precise about your 12 week journey. However, overall, customer feedback and our research has shown there are a few key stages in the 12 week journey. In the first few weeks, some may notice a significant improvement in their balance of gut bacteria as Symprove gets to work. Some people may experience some up’s and down’s during this period but that is perfectly normal, so don’t be alarmed and continue to take Symprove daily. In the following weeks, there should be an increase in stability as the balance is fully established. It is important to take Symprove for the full 12 weeks in order to experience the best results from a healthy balance of gut bacteria.

Who makes Symprove?

Symprove is made by Symprove Holdings Ltd. in the UK. The Founding Team have over 25 years’ experience of making live culture products. All the ingredients in Symprove are sourced and produced in Great Britain.

What quality controls do you have in place?

At Symprove we pride ourselves on offering a high quality product. The production process is run to full food standards and each batch of Symprove is independently tested by an external certified laboratory to check that it reaches the stated quality and purity. Symprove is also a ISO9001:2015 certified company. On top of this, our products are constantly under scrutiny within our Research & Development Programme.

How is Symprove made?

Symprove is made in a controlled environment through a series of carefully controlled stages. First we boil specially selected grain to create a wort. The wort is purified and sterilised and following this, the temperature is controlled in sterilised vats and the 4 strains of bacteria are carefully introduced. The live bacteria begin to divide and once the required levels are reached, the process is halted and Symprove is ready for bottling once it’s been tested by an independent laboratory. Throughout every stage, the bacteria are carefully nurtured as they are living organisms. The bacteria we use are high purity laboratory cultures which are unique to Symprove.

Why do we use the bacteria we use?

The bacterial formulation was collated over 20 years ago, in order to preserve and enhance germinated grain as a high quality food stuff for livestock. The bacteria formulation was sourced from the food industry and isolated from the environment around us. The original intent was to use this cocktail for preservation of the germinated grain and it was from this that the health benefits were then observed. On this basis the bacterial formulation has not been changed since, as this would undermine the original observations and measurements. It has now been fed to tens of thousands of animals in numerable species and thousands of people.

What ingredients are in Symprove?


Ingredients: water, extract of germinated barley, live activated cultures of: L. rhamnosus, E. faecium, L. acidophilus, and L. plantarum; vitamin C, acidity regulator: trisodium citrate; preservative: potassium sorbate.


Ingredients: water, extract of germinated barley, live activated cultures of: L. rhamnosus, E. faecium, L. acidophilus, and L. plantarum; vitamin C, acidity regulator: trisodium citrate; preservative: potassium sorbate; natural flavourings, sweetener: sucralose.

Is Symprove a natural product?

Most of the ingredients in Symprove are naturally occurring from the barley we use, to the beneficial bacteria that make it their home. The only additional ingredients are vitamin C, sorbate and trisodium citrate which are found in everyday foods. We also use natural flavours for the Mango & Passion Fruit flavour having carefully tested the stability of the flavoured product before release.

Why do you use an artificial sweetener?

The original product has a unique and yeasty taste, which was not to everyone’s liking. To help palatability, we introduced the Mango and Passion Fruit flavour, which has a tiny amount of artificial sweetener. We did not use sugar, as this would affect the growth of the bacteria.

How is Symprove delivered?

We offer free next working day delivery by courier on all 4 pack purchases. Delivery days are Monday to Friday. For same day despatch, orders must be made by 2pm. You will receive tracking details from the courier together with an hours’ time slot on the day of delivery. The courier offers you full control of the parcel, including the ability to deliver to an alternative address or pick-up point, or having the parcel left safely on your property.

Single bottle of Symprove are sent free by Royal Mail, second class delivery.

Is Symprove available in different flavours?

Symprove is available in 2 flavours – Mango & Passion Fruit is the most popular flavour.

Symprove Original has a distinctive malty flavour.

Is Symprove gluten-free?

Symprove is gluten-free according to the Codex standard of <20ppm. Whilst barley, which contains a form of gluten, is used to make the liquid in which we grow the Symprove bacteria, the production process is carefully controlled to limit the release of gluten from the barley, and the barley grain is not included in the finished product. Compliance with the Codex standard for gluten free is confirmed with regular testing of batches of our finished Symprove products.

Can Symprove survive at ambient temperatures?

The bacteria in Symprove easily survive ambient temperatures. Once you open a bottle of Symprove, please pop in the fridge to maximise shelf-life. If you are travelling abroad with Symprove, it can go in the hold of an aeroplane without any problems. If your destination is warm/hot and you do not have access to a fridge, we recommend you fill a sink with cold water and keep your Symprove in it to keep cool. Remember to change the water regularly to try and keep it as cool as you can. We have many cabin crew who take Symprove and this was a top tip from them!

What’s the shelf life for Symprove?

Symprove has a shelf-life of 3 to 4 months. Please see the best before date printed on the label. Remember, to pop Symprove in the fridge once open.

Does it work for everyone?

Bacteria balance in the gut is complex and not all of the causes of imbalance are fully understood. Symprove is highly effective, especially if people are also managing their diet and lifestyle to avoid their main triggers. Symprove does give positive benefit to the vast majority but sadly does not work for everyone. It is important that anyone taking Symprove for the first time, uses it for the full 12 weeks to give it the opportunity to work. It may take a few weeks for you to start to feel the effects.

Does Symprove have any down sides?

Occasionally customers have reported a loosening of stools during the first few days of drinking Symprove. This is usually quite normal as it means the bacteria are busy at work!

Can people with allergies drink Symprove?

Symprove is non-dairy and gluten free. It contains no artificial colours or flavours. If you have any questions then you should consult your healthcare practitioner.

What are the health claims for Symprove?

Regulatory law means that probiotics are categorised as food products and cannot make health claims. In addition, it is now no longer permissible to use the word probiotics in consumer marketing materials. Many people believe that taking products which contain live bacteria found naturally in the digestive system, can help their health and maintain balance in the gut. The Internet is a good source to learn more about other peoples’ experiences.

Where can I buy Symprove?

Symprove is available direct from us online or by phone on 01252 413600. We also offer a dedicated Customer Care line. Symprove is  stocked at select pharmacies and health stores around the UK and Republic Of Ireland. Symprove stockists website links can be found at the bottom of this website.

Can I take Symprove if I am pregnant or breast feeding?

Please check with your doctor or practitioner before drinking Symprove.

Can I take Symprove and drink alcohol?

Alcohol can have a strong negative effect on your gut bacteria, also with Symprove. We recommend alcohol is avoided for a few hours after taking Symprove.

Can I still take my other supplements?


Can I give Symprove to my children?

Symprove is a food supplement, and therefore does not have the safety issues involved with medicine. We do, however, advise using smaller doses for children, and take advice from your GP if still unsure.

Does Symprove work with the FODMAP diet?

Many clinicians have used Symprove alongside the FODMAP diet with great results. We would recommend talking to your HCP regarding the two working together. If you want to know more about FODMAP diets, please consult your health care professional, dietitian or nutritional therapist


If you’re entirely unhappy with Symprove, and you purchased directly from Symprove Ltd.,  we offer a money-back guarantee on your purchase of the first 4 week pack (maximum of 4 bottles). However, we’d be grateful if you can tell us why so we can learn.

Is my Symprove safe if it’s fizzy?

Symprove is a live, activated bacteria and changes experienced are proof of quality of the product that you have received – the bacteria is maximising the benefits of the prebiotic they’re delivered on.

Occasionally when the bacteria continues to grow it can result in changes such as expanded bottles, fizziness and froth. Your Symprove will retain its full efficacy as these events are perfectly normal.

If you are still concerned about your Symprove please contact us at support@symprove.com or call us on 01252 413600.

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