Got a question? We've got answers
Call 01252 413600 or email support@symprove.com. Why not try our live chat? Answers to our frequently asked questions can be found below.
Most asked
Symprove is a gut supplement rooted in science and raved about by thousands. It delivers billions of bacteria to your gut in a morning shot. Arriving alive, they work to balance your microbiome and give you a good gut feeling!
Just so you know…
- Symprove’s live bacteria helps stimulate the “good bacteria” you already have.
- It wasn’t designed to help with any one particular illness or symptom.
- Research proves that a healthy, balanced gut can help with all sorts of things – from your digestion to your immune system. Even your sleep quality and mental health.
What does Symprove taste like?
Symprove comes in three flavours. The Original (where it all started from) is slightly sour while the others are a little sweeter.
Original
Don’t have a sweet tooth? This one’s for you. It’s a little tart with a tangy aftertaste.
Mango and Passion Fruit
A refreshing tropical fruit flavour with a slightly tangy aftertaste.
Strawberry and Raspberry
The sweetest of the bunch. A light berry flavour – also with a tangy aftertaste.
Maintaining a healthy gut is a lifelong act of self-care. There are no quick fixes when it comes to gut health. So beware of any products that promise a miracle cure!
We recommend trying Symprove for at least three months. That’s the advice from the British Society of Gastroenterology to anyone trying a new bacterial product.
And it’s in line with the results we see. 94% of people say they feel the difference after three months, and many choose to take Symprove for life.
To learn about all the ways Symprove has helped people – and could help you – take a peek at our Trustpilot page. Symprove is officially classed a food supplement (not a medicine). This means that, legally, we can’t make specific health claims ourselves.
Hearing from others is a brilliant way to understand its effects.
Your body is totally unique, so your experience of Symprove will be too! What our research shows us for sure is that there are some key stages people go through:
- In the first few weeks some people notice a big improvement, while others experience some gut disturbances – but these niggles are perfectly normal.
- In the weeks that follow as the gut balance usually improves, so fewer people report upsets – and more tell us that they feel better.
- The exciting news is that 94% of people feel a positive difference after three months of taking Symprove.
So all you have to do is take it the same way each day – and let our good bugs do their thing!
Symprove is officially classed a food supplement (not a medicine). So we can’t legally make specific health claims ourselves.
This means that the best way to learn about how Symprove has helped people is to head to our Trustpilot page. You’ll hear firsthand from thousands who tell us Symprove has made them feel better – and in many cases changed their lives!
Symprove delivers live bacteria to your gut where it thrives and helps stimulate the good bacteria you already have. Research proves that a healthy, balanced gut can help with all sorts of things – from your digestion to your immune system. Even your sleep quality and mental health.
Don’t panic, missing a single dose is unlikely to make much of a difference. But if you miss a dose, just start taking it again the following day.
Need some help to build a habit that lasts? Check out these tried and tested tips from our helpful community:
- Set a reminder on your phone that goes off 10 minutes after your morning wake-up alarm. That way, it catches you before you tuck into breakfast!
- You could also do something similar in the evening. Set a reminder before bed to place your Symprove shot glass on the kitchen counter – so you can’t miss it in the morning!
- Alternatively, try training yourself to associate taking Symprove with a little morning treat. Why not use the 10 minutes after you’ve taken it to do something small for you? Play Wordle on your phone, do some meditation, or read a poem. Whatever works for you.
Sometimes just linking an action with something else you enjoy can be enough to bed-in your new habit. Psychotherapist and Symprove fan Anna Mathur offers some great advice about building good habits that last right here.
We make Symprove in a controlled environment. That's because our bacteria are living organisms and need nurturing at every stage. To transform Symprove from grain and good bugs into our famous gut-loving formula, we follow these key steps:
- We boil specially selected grain to create a wort
- Then we purify it and keep it at a consistent temperature in sterilised vats
- Carefully we add the star ingredients – our four strains of bacteria!
- These begin to multiply
- Once we have just the right quantities of bacteria
- We send Symprove off for independent testing
- After that, we're ready to bottle up!
Symprove contains live bacteria (which can be considered a probiotic) and barley extract (which can be considered a prebiotic). It’s just that we don’t use either term because Symprove is technically classed as a food supplement, and European food laws prevent us from doing so.
Yes, lots! Symprove is backed by over 20 years of research. During this time we’ve collaborated with some of the UK’s top scientists – and we’ve taken part in lots of large independent studies.
We’ve also seen some amazing breakthroughs. One study by University College London saw Symprove outperform seven other leading products in its ability to arrive alive, survive and colonise the gut. In fact, it was the only product that passed all three tests!
Original flavour:
Ingredients: Water, extract of germinated barley, live activated cultures of: L. rhamnosus NCIMB 30174, E. faecium NCIMB 30176, L. plantarum NCIMB 30173, L. acidophilus NCIMB 30175; acidity regulators: ascorbic acid, trisodium citrate; preservative: potassium sorbate.
Mango and Passion Fruit flavour:
Ingredients: Water, extract of germinated barley, live activated cultures of: L. rhamnosus NCIMB 30174, E. faecium NCIMB 30176, L. plantarum NCIMB 30173, L. acidophilus NCIMB 30175; acidity regulators: ascorbic acid, trisodium citrate; preservative: potassium sorbate; natural flavourings.
Strawberry and Raspberry flavour:
Ingredients: Water, extract of germinated barley, live activated cultures of: L. rhamnosus NCIMB 30174, E. faecium NCIMB 30176, L. plantarum NCIMB 30173, L. acidophilus NCIMB 30175; acidity regulators: ascorbic acid, trisodium citrate; preservative: potassium sorbate; natural flavourings; colour: black carrot juice.
We always look for the best quality ingredients for use in Symprove and source these from reputable suppliers. Our bacteria are all produced in the UK.
Our active ingredients – also known as the fab four – are types of live and “activated” lactic acid bacteria. These are:
- Lactobacillus rhamnosus
- Enterococcus faecium
- Lactobacillus acidophilus
- Lactobacillus plantarum
All four are safely used in food.
Yes, Symprove is made from 100% naturally-derived ingredients.
Our key ingredients are water, barley extract, and bacteria. Yet even the additional flavourings and colourings found in our Strawberry and Raspberry and Mango and Passion Fruit flavours are from totally natural sources – found in everyday foods!
These include: vitamin C, potassium sorbate, and trisodium citrate.
If you end up with too many bottles it’s a good idea to delay your next pack.
To do this, head to your online account or:
- Call us on 01252 413600
- Email us at support@symprove.com
Don’t forget that each pack has a shelf-life of 3-4 months because our bacteria is alive. So always check the pack for the expiry date.
We make Symprove in a controlled environment. This means we’re incredibly careful about hygiene, temperature controls and how we handle our live bacteria.
Our production process is patented and we take quality control really seriously. We want to make sure that our quality and purity is spot on.
Symprove is an ISO 9001:2015 certified company. This means that our internal quality management systems are held up to internationally approved standards.
Tip #1: Take 10 mins out!
Always take your morning shot of Symprove on an empty stomach – then leave 10 minutes before you eat and drink. Time for a spot of yoga or meditation?
Tip #2: Give it 3 months
Caring for your gut is a lifelong act of self-care. We recommend trying Symprove for a minimum of 3 months and after that, who knows? You might be one of the many people who go on to take it for life.
Who Can Use Symprove?
Short answer? Anyone who wants to support their gut microbiome!
Lots of people on Trustpilot say they take Symprove for gut conditions. Others take it because they know how important their gut microbiome is.
As with all supplements, Symprove works best with a good balanced diet. For more about looking after your gut through diet, exercise, sleep, and nature connection, head to our blog
Symprove is made from water, germinated barley, and four strains of live bacteria. We remove gluten from the barley during the production process. But to see the full ingredients in each flavour, click here: Original, Mango and Passion Fruit, Strawberry and Raspberry.
If you live with allergies, it’s a good idea to double check the ingredients on the label. Just to be on the safe side. Find our labels on the 'About flavours' section of our Shop now page.
We can tell you for sure that Symprove is dairy-free and so vegan-friendly. And although it contains barley extract, we remove gluten during the production process. So it’s gluten-free too.
Yes, and completely suitable for vegans!
Yes, we remove gluten from the barley extract in our production process.
Yes, absolutely.
Most people don’t experience side-effects. A few find there are niggles when they first take it. But this is usually just a sign that the bacteria are where they need to be – and getting to work.
Often these niggles take the form of changes to your poo. Either constipation or mild diarrhoea. But as your body adjusts to Symprove these should quickly disappear.
Trying a new bacterial supplement can be a big deal if you live with a gut issue. That’s why we’re always on hand to listen and reassure. There’s no such thing as TMI with the Symprove team, and lots of us have experienced gut issues too.
If you need to chat, just call us on 01252 413600.
Symprove is made with natural ingredients – and doesn’t contain anything that the NHS says you should avoid while pregnant or breastfeeding.
That said, starting a new food supplement at a sensitive time can still be a big change. So check in with your healthcare professional first. And if you’re on any medication, it’s worth checking the label to see if there are any specific foods you should avoid.
Symprove is a safe food supplement made from natural ingredients. But it’s a good idea to take a copy of the label to your doctor anyway. Just to check that you're ok to start it.
Yes, Symprove is a natural food supplement that’s perfectly suitable for children. We’d recommend you give them 1ml per every 1kg of their weight (so 20ml a day for a 20kg child).
Most kids prefer Strawberry and Raspberry flavour as it’s the sweetest. Of course!
Yes, absolutely. Antibiotics are brilliant at beating illness but the downside is that they can destroy good gut bacteria. We’d recommend spacing out the times you take Symprove and your antibiotics – so they’re as far apart as possible.
And don’t forget to leave 10 minutes before you eat or drink anything (except water) after taking Symprove. Just to help our bacteria arrive alive in your gut.
Yes, lots of people have used Symprove alongside the FODMAP diet. But we’d always recommend talking to your doctor or dietitian about the two of them working together.
94% of people say they feel a positive difference after taking Symprove for three months. Lots go on to take it for life. If you want to get a better idea of how people have found Symprove, check out our Trustpilot page.
Tip #1: Take 10 mins out!
Always take your morning shot of Symprove on an empty stomach – then leave 10 minutes before you eat and drink. Time for a spot of yoga or meditation?
Tip #2: Give it 3 months
Caring for your gut is a lifelong act of self-care. We recommend trying Symprove for a minimum of 3 months and after that, who knows? You might be one of the many people who go on to take it for life.
Instructions And Storage
Just take 70ml every morning on an empty stomach. Then leave 10 minutes before you eat and drink (unless you need water, which is fine!).
70ml might not sound a lot but it contains about 10 billion live colony-forming units. Line them up nose to tail and they’d stretch for a whopping 30 kilometres!
Keep your bottles in a cool, dark place until they’re opened. After that, store them in the fridge and consume within 10 days. This might sound obvious but please don’t heat or freeze it as you’ll kill our amazing bacteria.
Symprove is a safe food supplement made from natural ingredients.
This means you’re absolutely fine to take it with other supplements. Many people take it alongside medications too. But if you’re being prescribed medication, we’d always recommend taking a copy of the label to your doctor. Just to check with them before you start taking it.
We recommend storing your packs in a cool, dry place. Once each bottle is open, pop it in the fridge and consume within 10 days.
Symprove is classed as a food supplement not a medication. This means you couldn’t technically overdose on it. It’s also made from naturally derived ingredients and free of any chemicals or nasties.
All our clinical trials have been based around the effects of a daily 70ml shot a day on your microbiome. This means we don’t have any reason to suggest you should take more than that.
We recommend a 70ml shot each day for adults. For children we suggest 1ml per 1kg of their body weight (so 20kg = 20ml). This is because their microbiomes are still developing.
It’s best to avoid alcohol for a few hours after taking Symprove as it can have a really negative effect on gut bacteria. And, on the whole, alcohol isn't good for your gut. You can read more about what to eat and drink for your microbiome on our blog.
Absolutely. Lots of our customers travel all over the globe with it. Where possible just pop it in the fridge when you arrive at your destination, otherwise a cool place should be ok.
Funnily enough, lots of flight attendants use Symprove. They’ve told us that if they reach hot destinations and can’t find a fridge right away they store their bottles in a sink of cool water – and just change the water every now and then to keep it as cool as possible.
Yes! Once you open a bottle just pop it in the fridge and consume within 10 days of opening.
Yes. Once a bottle is open keep it in the fridge and consume it within 10 days.
Did you know that balancing your microbiome takes time? It’s a marathon not a sprint. That’s why dietitians say you should give your body three months to get used to any new bacterial product.
Most people feel the difference with Symprove after three months. Many see results sooner. The key thing to know is that the gut has a high level of plasticity. This means it can easily flip back to being unbalanced if you stop using something that’s helped it.
For this reason lots of people choose to stay on Symprove for life. Usually they do this with one of our subscriptions which offer the best value way to pay.
No, ideally you should always take Symprove on an empty stomach before breakfast. Then leave 10 minutes before eating or drinking (unless you need water, which is fine!).
This stops your stomach from triggering digestion and creating extra stomach acid that can affect our bacteria.
It’s not the end of the world if you eat shortly after taking Symprove. But doing it often can make it less effective. Forgotten to take Symprove and eaten breakfast already? Don’t worry, just leave two hours then take it anyway.
Don’t panic, missing a single dose is unlikely to make much of a difference.
We’ve tested the effects of a daily 70ml dose in clinical trials, and learned that it’s the optimal amount. But if you miss a dose, just start taking it again the following day.
Need some help to build a habit that lasts? Check out these tried and tested tips from our helpful community:
- Set a reminder on your phone that goes off 10 minutes after your morning wake-up alarm. That way, you can catch yourself before tucking into breakfast!
- Or, do something similar in the evening. Set a reminder before bed to place your Symprove shot glass on the kitchen counter – so you can’t miss it in the morning!
- Alternatively, try training yourself to associate taking Symprove with a little morning treat. Why not use the 10 minutes after you’ve taken it to do something small for you? Play Wordle on your phone, do some meditation, or read a poem. Whatever works for you.
Sometimes just linking an action with something else you enjoy can be enough to bed-in your new habit. Psychotherapist and Symprove fan Anna Mathur offers some great advice about building good habits that last, right here.
Each pack has a shelf-life of three to 4 months because our bacteria is alive when we bottle it.
Just don’t heat or freeze it or you’ll kill those precious bugs.
Tip #1: Take 10 mins out!
Always take your morning shot of Symprove on an empty stomach – then leave 10 minutes before you eat and drink. Time for a spot of yoga or meditation?
Tip #2: Give it 3 months
Caring for your gut is a lifelong act of self-care. We recommend trying Symprove for a minimum of 3 months and after that, who knows? You might be one of the many people who go on to take it for life.
Buying And Delivery
If you’re new to us or prefer something flexible (which you can cancel anytime) our flexible subscription might be your best bet. It costs £49.99 a month with your pack being sent (and payment taken) on the same set dates each month.
Equally, you might want to start with a one-off 3-month pack and decide what to do after that.
If you love Symprove and are happy to commit to save money our 6-month or 12-month subscriptions are ideal. Your packs will be sent and payments taken on set dates each month. And you can cancel anytime within your first 14 days.
A 6-month subscription costs £44.99 a month. A 12-month subscription is £39.99.
When your subscription ends, we’ll email you to check you’re happy to renew. We’ll also give you the option to cancel or switch subscriptions too.
With any subscription you have the option to pause it or simply delay your monthly orders. This is handy if you’re heading to hospital for an op or going away, for example.
Yes, absolutely. If you have a bank account to pay for Symprove then you can take out a subscription with us. If you're completely new to us, we suggest you start with our flexible monthly subscription. This gives you a chance to try Symprove for 3 months and because you can cancel anytime there are no ties.
Equally, you might prefer to buy a 12-week pack as a one-off purchase – just to get you started.
If Symprove works for you, you might want to swap to a cheaper, longer-term subscription.
Yes, you can. You can buy a 12-week pack as a one-off purchase. Just to get you started.
Our flexible monthly subscription is also a good option for newcomers. It gives you the freedom to try Symprove and then decide what happens next. You can stay on it if it works for you or cancel anytime because there are absolutely no ties!
To see all the ways you can buy Symprove, head to our subscriptions page.
Your first payment will be taken straight away – whether you’re buying a one-off pack, a flexible subscription or a longer-term subscription.
If you’ve signed up to a subscription your payments after that will be taken from your card on the same date each month. We’ll send you a heads up by email 7 days before each of these payments are processed. Just to remind you it’s happening and help you with budgeting.
For the UK mainland, we deliver by free next day delivery (if you order by 4pm). If not, we’ll deliver a day later. We also deliver on bank holidays (excluding Christmas and Easter).
For the Channel Islands, we deliver within 48 hours and for Northern Ireland it's within 2-5 working days (excluding bank holidays).
Yes, our boxes are fully recyclable – and we’ve recently upgraded our bottles to PET plastic. The world’s most recycled plastic.
We only deliver the Symprove 12-week pack abroad at the moment, not our subscriptions. But this might change in future, so email us if you’re interested. And we’ll be in touch if things change! You can see our delivery policy for more information.
It’s really easy to make changes to your subscription through your online account. You can also call us on 01252 413600 or email support@symprove.com and we can sort it for you.
Just remember you can make changes up to 48 hours before your delivery is due. After that, it’s too late to alter an order.
Good to know: all our subscriptions give you the flexibility to pause your subscription. Or simply delay your monthly orders. This is handy if you’re going on holiday or heading to hospital for an op, for example.
Yes, you’re welcome to switch flavours. You can do this in your online account, by calling us on 01252 4135600 or emailing support@symprove.com
A flexible subscription can be cancelled anytime. While a 6-month or 12-month subscription can be cancelled within 14 days of you receiving your first pack.
All our subscriptions give you the flexibility to delay your monthly orders. This really helps if you’re going on holiday or heading to hospital for an op, for example.
Good to know: we can offer lower prices on longer-term subscriptions because they allow us to manage our budgets better.
We accept all major credit and debit cards, excluding AMEX. Payments will show on your bank statement as being made to Symprove Ltd. And they’ll be taken before your pack is sent to you.
As soon as your payment has gone out, you’ll receive an email letting you know that your order is ready to be sent. Then another email will be sent once it’s on its way.
At the moment you can’t make recurring payments by ApplePay or GooglePay.
Simply log in to your online account and go to manage my subscriptions. There, you can add or change the payment method. You can also contact us on 01252 413600 or by email at support@symprove.com and we’ll do it for you.
Our full terms and conditions can be found right here.
Want to share the good gut feeling? You can refer as many friends to Symprove as you like. They’ll get 50% off their first 3 months with us and you’ll get £20 off for every successful referral. Win win! For more details, head here.
If you’ve bought Symprove from a retailer offering a 3 for 2 promotion, just email the following to support@symprove.com and your pack will be sent to you within 3 working days:
- A photo of your receipt
- Your address for the delivery
- The flavour you’d like
This special offer is only available via select retailers. We don’t offer it on subscription plans or any online purchases made with us directly.
94% of customers say they feel a positive benefit after 3 months of taking Symprove – so we’d recommend giving yourself this time to decide if it’s right for you.
That said, if you’re really unhappy with Symprove, we offer a money-back guarantee on your first purchase (up to the value of four bottles).
You can order it right here on this website (hello!) or by phone on 01252 413600. Symprove is also stocked at selected pharmacies and health stores around the UK and Republic of Ireland.
Luckily, our good bugs can travel. This means we ship to almost anywhere overseas. If you’d like to place an order for delivery overseas, just email us at support@symprove.com with your:
- Full name
- Delivery address
- Contact phone number (for the courier)
- Order details and flavour
We’ll reply to confirm the costs and give you two payment options. You can either call to give us your credit card details or we’ll send you an invoice to pay via Paypal or bank transfer. (But if you pay by bank transfer you’ll need to cover any costs incurred.)
The costs listed below are for 1-month and 3-month packs. If you want to order more than 12 weeks of Symprove, we can give you a tailored quote.
Please note that we don’t deliver subscriptions overseas yet, only one-off purchases.
Things to know before you order
Delivering to the EU:
A 1-month pack costs £115 (£65 for the pack + a flat rate shipping fee of £50)
A 3-month pack costs £245 (3 x £65 + £50 shipping)
- Deliveries usually take 2-3 working days (but can take up to 7).
- Once the parcel has been sent you’ll be emailed tracking details by the courier.
Delivering to the rest of the world (outside the EC and EAA – VAT exempt):
A 1-month pack costs £135.83
A 3-month pack (including the 4 free bottles) costs £234.99
- Depending on your country, you might have to pay import duty/tax – so it’s a good idea to check this before you order.
- Deliveries usually take around 5 working days
- Once the parcel has been sent you’ll be emailed tracking details by the courier.
Tip #1: Take 10 mins out!
Always take your morning shot of Symprove on an empty stomach – then leave 10 minutes before you eat and drink. Time for a spot of yoga or meditation?
Tip #2: Give it 3 months
Caring for your gut is a lifelong act of self-care. We recommend trying Symprove for a minimum of 3 months and after that, who knows? You might be one of the many people who go on to take it for life.
Can't find what you're looking for?
Our highly knowledgeable customer care team are always here to support you so please don't hesitate to get in touch. Whether you need a listening ear, or simply want to order more Symprove, we're open Monday-Friday from 8:30am-5:30pm. Did you know most changes can be made to your subscription through your online customer account?
We are open: Monday - Friday, 8:30am - 5:30pm
Call us: 01252 413600
Email us: support@symprove.com (or press@symprove.com for press enquiries)
