🎁 Festive Cheer – All orders in December automatically entered into a draw to win Symprove for a year 🎁

DELIVERY OF PRODUCTS

Your order will be fulfilled by the estimated delivery date set out in the Confirmation Email, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the Products to the address you gave us.

If no one is available at your address to take delivery, we will leave the package in a safe place out of sight in accordance with your instructions provided during checkout online or leave you a note and attempt delivery on one additional subsequent day. After this, it is your responsibility to track and arrange delivery or collection of your order for which the courier may make an additional charge direct to you.

You agree to take responsibility for arranging receipt of and signing for your order on the first day that delivery is attempted to the delivery address you specified when ordering in accordance with the delivery times set out in our FAQ page. We cannot offer refunds or replacements for deliveries of which you fail to take delivery on our second attempt. This does not affect your rights of cancellation under clause 9.

The Products will be your responsibility from the completion of delivery.

You own the Products once we have received payment in full, including all applicable delivery charges.

INTERNATIONAL DELIVERY

We can deliver to addresses outside the UK (International Delivery Destinations) if you contact us at contactus@symprove.com or by calling 01252 413600. However there are restrictions on some Products for certain International Delivery Destinations, so please review the information we give you carefully before ordering Products.

If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

If delivery is refused by the Recipient once it has arrived in the country of destination, either at the final delivery destination, or at the customs clearance, then unfortunately refunds will not be honoured. If the Products are returned to us in the UK, the Recipient will also be liable for any return shipping charges.

Please be aware that the Courier/Shipping Agent or Customs may contact you directly to confirm you are the intended recipient and that the goods are for personal use. Please provide any additional information that they require in order to release the Consignment in a timely manner.

All International Delivery Destination Orders will be confirmed in writing via email at the time of ordering. It is your responsibility to check the quantity and flavour specified is correct, as you will be responsible for any additional shipping costs. For warehouse packing errors, we will replace Products free of charge if notified within 7 days of you the receiving the order.

Payment for International Delivery Destination Orders can only be made via PayPal or Debit/Credit Card over the phone, please do not email payment details to us. Refunds will be processed via the original payment method.